Customer Service Consultant role within Vivo's Engineering and Customer Service team analyzing operational indicators. Responsible for improving telecom service delivery and processes.
About the role
- Client Service Specialist providing support for business insurance and employee benefits. Collaborating with teams to ensure quality service delivery in Greensboro and Raleigh, NC.
Responsibilities
- Partner with both the Sales Center and Remarketing areas to ensure quality service is delivered at a support level
- Remain knowledgeable of coverages and manage the expectation of the client (both internal and external)
- Maintain rapport with clients, company underwriters, and develop/grow existing accounts
- Work collegially as a supportive member of the production team for the benefit of the clients
- Maintain open, effective communication and timely follow-up
Requirements
- High School graduate or equivalent education and/or related experience
- Strong interpersonal skills, especially telephone demeanor
- Independent thinking with an ambitious goal-oriented mindset
- Strong team player work ethic and willingness to help reach all goals
- Demonstrate proficiency of basic computer applications, such as Microsoft Office products
Benefits
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Charitable contribution match programs
- Stock purchase opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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