Senior Consultant managing sustainability programs for clients using data analytics and reporting. Collaborating with teams to deliver innovative solutions and mentor junior staff while staying updated on industry trends.
About the role
- Join Mercer as a Helpline Consultant providing customer service on superannuation. Build trust with members and achieve KPIs in a hybrid setting with required office visits.
Responsibilities
- Provide exceptional customer service and general advice to members relating to their superannuation across many of the funds we administer
- Build strong relationships of trust with members and internal colleagues
- Achieve KPIs that focus on call quality and customer experience
Requirements
- Customer focused mindset
- Strong conversational skills, including active listening, empathy, respect, and humour
- Problem solving skills
- The ability to work both autonomously and as part of a team
- Excellent written and professional verbal communication skills
- Self-motivated and an aptitude to learn and develop
- Experience in superannuation, financial services and/or a fast-paced contact centre highly regarded
- Experience working in a call centre environment is an advantage although we have resources and training to support entry level candidates from other industry sectors (e.g. retail, hospitality)
Benefits
- 2 weeks paid training provided
- Permanent and fixed-term contracts until July 2026 available
- Professional development opportunities
- Supportive leaders
- Vibrant and inclusive culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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