Customer Solutions Consultant providing technical support and assistance to SiteMinder customers. Engage with diverse customers while maintaining strong relationships through high levels of customer service.
About the role
- Manager on the Solutions Engineering team at Mixpanel leading analytics consultants to drive customer value and success. Overseeing technical processes and team development in a B2B SaaS environment.
Responsibilities
- Develop & Mentor: Lead, coach, and grow a high-performing and inclusive team of Solutions Engineers, actively investing in their career development and upholding a high standard of performance.
- Drive Results: Partner closely with Sales leadership and Account Executives to provide technical expertise that drives new, retained, and expansion ARR. You will ensure your team's activities are directly contributing to the company's bottom line.
- Prioritize & Problem Solve: Guide your team through complex customer evaluations and technical challenges. You will manage team resources effectively, aligning the right skills to customer needs to achieve productivity targets and successful outcomes.
- Cross-Functional Partnership: Act as a key technical liaison, collaborating with peer managers across Sales, Product, and Engineering. You will gather and synthesize customer feedback from your team to influence product strategy and solve problems at scale.
- Communicate & Manage Change: Effectively translate broader company and departmental strategy into clear, actionable goals for your team. You will guide your direct reports through evolving business priorities with empathy and clarity.
- Hire the Best: Actively assess the needs of the team, build a pipeline of top talent, and hire outstanding individuals who elevate the team's capabilities and contribute to our inclusive culture.
- Innovate & Raise the Bar: Relentlessly seek to improve how your team operates, from refining demo strategies and proof-of-concept methodologies to adopting new tools and processes that increase effectiveness and celebrate success.
Requirements
- Has progressive experience in a B2B SaaS environment, including 3+ years of people management experience leading a technical pre-sales, solutions engineering, or professional services team.
- Exhibits a "player-coach" mentality with deep knowledge in the data and analytics space. You are an expert on how data products (like CDPs, data warehouses, and analytics tools) are implemented and adopted by customers.
- Is a proven cross-functional partner with a track record of successfully working with sales teams to navigate complex deals and drive revenue.
- Demonstrates expertise in communicating complex technical concepts clearly and effectively to both technical and non-technical stakeholders.
- Is skilled at prioritizing team activities and managing workload in a dynamic environment, balancing customer needs with efficiency goals.
- Is a natural mentor and developer of talent, with a passion for coaching and a history of building inclusive, high-achieving teams.
- Handles ambiguity with ease, demonstrating flexibility and a proactive, problem-solving mindset when adapting to new challenges and business priorities.
- Actively seeks feedback and is humble to learn, consistently looking for ways to improve themselves and their team.
- Bonus Points: Previous experience in management consulting, strategic operations, or a similar role focused on go-to-market strategy.
- Direct, hands-on experience with Mixpanel or other product analytics tools like Amplitude, Pendo, or Contentsquare.
- Strong familiarity with the modern data stack, including tools like Snowflake, Google BigQuery, Segment, or Hightouch.
Benefits
- Comprehensive Medical, Vision, and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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