Manager responsible for improving IT service support and user experience at DP World Oceania. Driving performance metrics and managing vendor relations for the Oceania region.
About the role
- Launch Manager responsible for onboarding customers and managing implementations of the Miter platform. Ensuring seamless transitions and stakeholder alignment while collaborating across teams.
Responsibilities
- Proactively manage the full implementation process for your book of business, providing visibility into project status and risk
- Partner with customers to understand their requirements, and consult on optimal Miter configuration for their needs
- Migrate employee and payroll data from legacy systems into Miter, ensuring accuracy and completeness
- Provide training and product guidance to employers and brokers throughout the implementation process
- Troubleshoot and resolve implementation blockers quickly and calmly, maintaining trust with the customer
- Collaborate closely with Product and Engineering to prioritize enhancements that will make launches smoother and faster
Requirements
- 3+ years of SaaS implementation/onboarding, consulting or project management experience
- Excellent written and verbal communication skills, able to simplify complex concepts for non-experts
- Proven ability to manage multiple projects and stakeholders simultaneously
- Customer-first mindset with high empathy and ownership
- Strong problem-solving skills and ability to adapt when priorities shift
- Detail-oriented with exceptional organizational skills.
Benefits
- Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages.
- Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs.
- 401(k) Retirement Plan: Company-matched contributions to help you plan for your future.
- Unlimited PTO: Take the time you need to recharge and be your best self.
- Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents.
- Learning & Development: We offer every employee an annual educational allowance to explore external professional development.
- Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs.
- Community: Multiple company-wide and team-specific off-sites per year.
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