Manager responsible for improving IT service support and user experience at DP World Oceania. Driving performance metrics and managing vendor relations for the Oceania region.
About the role
- Data Specialist Manager at BBVA focusing on strategic data analysis and generative AI projects. Transforming user experiences through data and analytics in a key leadership role.
Responsibilities
- Ejercer un liderazgo estratégico (Ownership), actuando como brazo derecho de la Dirección y representando al equipo ante foros de alta dirección.
- Liderar la negociación de Customer Experience (CX) e influir en la toma de decisiones mediante el análisis de NPS e insights de clientes.
- Dirigir la arquitectura de datos masivos, coordinando el procesamiento y modelado en ecosistemas productivos (Datio/PySpark).
- Implementar soluciones de innovación en Gen AI (LLMs, RAGs).
- Desarrollar reportería ejecutiva, sintetizando retos analíticos de alta complejidad en métricas de negocio y narrativas claras para niveles directivos.
- Proponer y defender mejoras basadas en evidencia de datos, asegurando la alineación con los objetivos estratégicos a largo plazo.
Requirements
- Dominio experto en Python, PySpark (Datio) y SQL.
- Experiencia sólida en frameworks de Gen AI (LLMs, RAGs).
- Manejo de herramientas de Business Intelligence (BI) para visualización ejecutiva.
- Experiencia en el despliegue de soluciones en entornos productivos de Big Data.
- Conocimientos en metodologías de medición de experiencia del cliente (NPS).
- Experiencia en el sector bancario (Retail) o empresas de gran escala.
- Licenciatura técnica (Ingeniería, Matemáticas, Ciencia de Datos) con Maestría en Ciencia de Datos o afines.
- De 8 a 10 años de trayectoria profesional en áreas de Analytics o Data Science, con experiencia comprobable en roles de liderazgo estratégico y representación institucional.
Benefits
- Salud y seguridad
- t• Planes de jubilación
- Tiempo libre remunerado
- Flexibilidad en el trabajo
- Desarrollo profesional
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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