Hybrid Benefits Launch Manager

at Miter

• Job title: Benefits Launch Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $120,000 - $140,000 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, New York City, United States

About the role

• Benefits Launch Manager leading onboarding for Benefits Administration product at Miter, impacting over 150 clients. Collaborate with multiple stakeholders and clients in this high-impact role.

Responsibilities

• Own the full benefits implementation lifecycle, from kickoff to the first payroll deduction.
• Translate plan documents into system configurations for medical, dental, vision, life, disability, and ancillary benefits.
• Configure plan eligibility, enrollment rules, and deductions in Miter with accuracy.
• Collaborate with brokers and client stakeholders to ensure clean and complete plan setup.
• Lead trainings for employers, brokers, and internal teams on Miter’s BenAdmin.
• Serve as a go-to resource for questions around plan configuration, enrollment, eligibility, and compliance.
• Work cross-functionally with product, launch, and support teams to resolve issues and ensure smooth transitions.
• Develop and iterate on playbooks, SOPs, and onboarding templates to create a repeatable, high-quality implementation process.
• Identify opportunities for product and process improvements based on client needs.

Requirements

• 2+ years of experience leading benefits implementations or system rollouts for external clients– ideally in a client-facing role at a brokerage, HR tech company, or carrier.
• A strong grasp of how to configure and launch benefits plans (medical, dental, vision, life, FSA/HSA, etc.) inside an HRIS or ben-admin system—with comfort navigating enrollment files, eligibility rules, and payroll deductions.
• Strong proficiency with Excel / Google Sheets to manage enrollment data and configuration.
• Strong project management and coordination skills across multiple stakeholders.
• Clear, empathetic communicator with a customer-first mindset.

Benefits

• Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages.
• Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs.
• 401(k) Retirement Plan: Company-matched contributions to help you plan for your future.
• Unlimited PTO: Take the time you need to recharge and be your best self.
• Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents.
• Learning & Development: We offer every employee an annual educational allowance to explore external professional development.
• Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs.
• Community: Multiple company-wide and team-specific off-sites per year.