Operations Training and Development Associate focusing on agent training and customer service standards. Collaborating with leadership to enhance new hire experience and maintain training materials.
About the role
- Coordinator supporting the Transformation Management Office within Mitacs. Assisting with project coordination and change management efforts across various initiatives.
Responsibilities
- Prepare pre-reads, agendas, meeting materials, and notes for meetings with leadership and stakeholders
- Create high-quality, concise, and visually polished PowerPoint presentations for Board, senior leadership, all-staff, and other forums
- Track initiative progress, support status reporting, and maintain organized documentation on SharePoint Online (SPO)
- Manage multiple TMO calendars and mailboxes, coordinating across stakeholders to ensure timely scheduling, follow-up, and seamless communication
- Draft and edit internal communications, announcements, and updates
Requirements
- Minimum 3 years of experience in a Coordinator, Operations Coordinator, Administrative Lead, Project Administrator, or similar role
- Degree or diploma in Business Administration, Communications, or a related field, or equivalent experience
- Advanced proficiency in Microsoft Excel, PowerPoint, SharePoint, and collaboration tools such as MS Forms and SurveyMonkey
- Demonstrated experience in coordination, reporting, communications, and light analysis
- Experience managing multiple calendars and mailboxes within a TMO or similar environment
Benefits
- Health insurance
- Professional development opportunities
- Flexible work arrangements
- Paid time off
Job title
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