Technical Support Engineer providing Level 1 & 2 support to clients and colleagues in after - sales phases. Responsible for problem resolution, customer satisfaction, and support requests follow - up.
About the role
- IT Support Technician providing remote and presencial support for software and hardware issues. Involvement in maintaining IT infrastructure and assisting users in a hybrid work environment.
Responsibilities
- Provide remote and on-site support to users, including software installation, equipment configuration, diagnosis and resolution of PC issues.
- Contribute to the operation of the department's processes by performing IT infrastructure support activities within the organization.
- Participate in remote and on-site maintenance of software, applications and IT assets, including desktops, laptops, tablets, peripherals, networks and mobile devices.
- Install, configure and maintain the user environment and all implemented services, as well as laptops, desktops and mobile devices.
Requirements
- Bachelor's degree in IT (in progress or completed)
- Or completed technical degree in IT
Benefits
- Company-subsidized health insurance for the employee.
- Option to include dependents in the health plan with payroll deduction.
- Dental assistance (optional).
- Option to include dependents in the dental plan with payroll deduction.
- Meal voucher or food voucher.
- Transportation voucher (optional).
- Impact & Care - Personal Guidance Program offering confidential emotional support and counseling in psychological, legal, financial, social and pet-related areas at no cost to the employee and legal dependents.
- Gympass - Wellhub (access to over 700 gyms across Brazil with plans starting at R$ 29.90, deducted from payroll).
- Option to include dependents in Gympass - Wellhub (up to 3 dependents - paid via credit card).
- Access to Udemy via our intranet.
- Partnerships with major consumer brands.
- Agreement with SESC for employee and dependents.
- Discount agreements with educational institutions (undergraduate and postgraduate) and language/certification schools.
- Group life insurance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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