About the role

  • Precious Metal Incident Manager handling incidents and collaborating with various stakeholders at Heraeus Precious Metals. Responsible for incident management and process improvements in Hanau, Germany.

Responsibilities

  • In your role as Precious Metal Incident Manager, you will handle precious metal incidents (PM incidents) at Heraeus Precious Metals International with a focus on Hanau.
  • You will work closely with stakeholders from production, customer service, compliance and legal.
  • Your responsibilities include recording, assessing, analyzing and investigating precious metal incidents, as well as tracking and following up on improvement measures.
  • Regular reporting and discussion of cases with top management are also part of your duties.
  • In addition, you will contribute subject-matter expertise to process improvements and to the further development of the department’s IT systems.

Requirements

  • Completed degree or vocational training with a technical or commercial background.
  • Relevant professional experience in an industrial company, ideally in the precious metals sector.
  • Knowledge of production processes or controlling/accounting processes in the precious metals field.
  • Strong communication skills and conflict-resolution ability — also in challenging situations.
  • High willingness to learn and the motivation to acquire knowledge in new subject areas.
  • Strong communication skills in German and English.
  • Team player with a cooperative approach, particularly when working with company management.
  • Ability to work independently and with high integrity, combined with the capacity to handle complex issues in a structured and solution-oriented manner.

Benefits

  • Exciting responsibilities — take them on with a high degree of ownership in an ambitious environment with excellent development opportunities.
  • Shape sustainability — be part of implementing our vision.
  • Inclusive corporate culture — diversity makes our organization more successful. We promote this through concrete targets, leadership positions available for part-time/job sharing and training programs.
  • Attractive compensation — in addition to a competitive salary package, you will benefit from the comprehensive social benefits of a responsible family-owned company.
  • Mobile working, at least 30 days’ annual leave, public transport subsidy, bike leasing, ...

Job title

Precious Metal Incident Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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