About the role

IT System Administrator handling customer inquiries and technical support. Managing systems and networks in a hybrid work environment with modern IT infrastructure.

Responsibilities

Customer support: Central point of contact for customers via phone, email and remote access.
Independently receive, handle and document service requests and incidents.
Technical support and system monitoring: Analyze, prioritize and permanently resolve incidents related to virtualization, Windows and Linux server services.
Administration of server hardware, storage systems, operating systems and networks.
Proactive monitoring of customer systems and regular health checks.
Identify root causes of problems and derive improvement measures.
Plan, execute and control managed services within agreed SLAs.
Participate in change management and consistently document all activities.
Prepare service reports and support Continual Service Improvement (CSI).
Close collaboration with customers and internal teams to ensure stable, secure and high-quality service delivery.

Completed vocational training in IT (e.g., IT Specialist for System Integration) or an equivalent qualification.
Motivation and willingness to learn: You are curious, enjoy developing professionally and want to continuously expand your knowledge in a modern IT environment.
Service orientation: A professional and friendly demeanor when interacting with customers and colleagues is a matter of course for you.
Strong communication skills and team player: You enjoy working in a team but can also take on tasks independently.
Technical foundation: Proficient with Windows (client/server) and Linux systems.
Familiarity with concepts such as DNS and DHCP, and a solid basic understanding of networking that you can further develop with practical experience here.
Good practical experience with VMware technologies (Broadcom/Omnissa) as well as knowledge of cloud environments.
Interest in IT security: You are interested in IT security topics and actively apply and continuously deepen this knowledge in daily operations.
Technology affinity: Enthusiasm for new technologies and trends, particularly in cloud and security, combined with a willingness for continuous professional development.
Very good German language skills, both spoken and written.

Secure workplace: Permanent contract in a stable IT environment.
Fair compensation: Your efforts will be fairly rewarded.
Work–life balance: 30 vacation days, flexible working hours and the option to work hybrid.
Locations & accessibility: Offices in Frankfurt and Hennef — well connected by train and car, parking included.
Work environment: Modern IT equipment, complimentary beverages and short distances to colleagues.
Training: Access to vendor certifications and real projects that advance your professional skills.
Team: An open, helpful environment where everyone counts — whether apprentice or senior.
Extras: Contribution to company savings plans and team events that are also fun.