Merchandise Manager acting as strategic bridge between merchandising and eCommerce at Signet Jewelers. Analyzing performance and shaping merchandise strategy to meet digital customer needs.
About the role
- Logistics Analyst optimizing transport processes for e-commerce and improving service levels. Working with various teams in São Paulo at Midea Carrier.
Responsibilities
- Monitoring carrier performance, identifying issues and proposing solutions;
- Implementing solutions to optimize product delivery to improve service levels and reduce costs;
- Monitoring and analyzing transportation KPIs (delivery time, failed delivery rate, etc.);
- Supporting team assistants;
- Resolving customer issues and inquiries related to product delivery;
- Monitoring and managing complaints and returns;
- Identifying bottlenecks and opportunities to improve transportation processes;
- Participating in the development of strategies to optimize e-commerce transportation processes;
- Analyzing data and performance indicators for e-commerce logistics;
- Preparing reports and dashboards to present logistics performance;
- Identifying trends and developing predictive metrics;
- Maintaining relationships with carriers and logistics partners;
- Coordinating and integrating with other company areas (sales, Customer Service - SAC, Distribution Center - DC, etc.);
- Participating in the definition of the area’s goals and objectives;
- Monitoring contracts with carriers and logistics service providers.
Requirements
- Bachelor’s degree in Logistics, Business Administration, International Trade, Engineering, or related fields;
- Mandatory experience in e-commerce transportation operations;
- Advanced Excel skills;
- Knowledge of processes, continuous improvement, and strong written and verbal communication skills;
- Desired behaviors: proactivity, initiative, and problem-solving ability.
Benefits
- Medical and dental insurance;
- Meal allowance;
- Transportation voucher;
- Life insurance;
- Private pension plan;
- Profit-sharing (PAR - Participation in Profits and Results);
- Discounts on Midea Carrier products for you, friends, and family;
- Midea Carrier Education Program - subsidy provided to employees for continuous development and learning at colleges, universities, and educational institutions (after 12 months with the company);
- Testers Program - designed to improve the quality and efficiency of Midea Carrier products through employee use and evaluation.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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