Complaints Analyst investigating and responding to customer complaints for Coinbase. Collaborating with legal teams and optimizing internal processes for a growing crypto platform.
About the role
- Ensure customer adoption of GRC solutions in 90 days after launch. Support customers through guidance and monitoring for optimal use.
Responsibilities
- Acompanhar clientes recém-implantados durante o período de adoção (aproximadamente 90 dias)
- Conduzir o processo de adoção de forma estruturada
- Atuar proativamente na identificação de riscos iniciais
- Realizar reuniões periódicas de acompanhamento com clientes
- Apoiar o cliente na construção de uma base sólida de conhecimento
- Monitorar indicadores de adoção e saúde do cliente
- Trabalhar de forma integrada com equipes de diferentes setores
- Registrar interações, aprendizados e riscos no CRM
- Conduzir o processo de handover para o CS responsável
Requirements
- Ensino Médio
- experiência em Customer Success
- Habilidade com CRM
Benefits
- Adiantamento de salário
- Auxilio educação
- Convênio com Farmácia
- Estacionamento
- Ginástica laboral
- Assistência médica
- PLR
- Refeitório
- Seguro de vida
- Auxílio creche
- Vale transporte
- Vale alimentação
- totalpass
- Apoio Terapeutico
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Claims Coding Analyst handling claims editing and provider disputes at Healthfirst. Ensuring policy compliance with CMS and other coding guidelines while leading continuous improvement initiatives.
Cyber Assurance Analyst responsible for DISA STIG compliance evaluations and security control validations. Collaborating with technical teams and maintaining cybersecurity standards at Kwajalein Atoll.
Junior ESG Analyst supporting research and analysis on ESG factors for sustainability - focused organizations. Collaborating on data analysis and stakeholder engagement to drive positive impact in solar industry.
Consumer Analyst supporting KeyBank’s Language Access Program ensuring equitable access to banking for clients with diverse language backgrounds. Manage translation workflows and enhance language resources across the enterprise.
Cyber Defense Analyst managing security incidents within Eversource's Security Operations Center. Overseeing compliance, incident response, and audits for information security across systems.
Senior Project Controls Analyst analyzing project data and guiding Power BI Analysts at Eversource. Responsible for monitoring project performance in the capital program across multiple departments.
Claims Verification Analyst role at Manulife ensuring integrity in health and dental claims processes. Involves auditing submissions and addressing fraud risks with stakeholders.
eDiscovery Analyst providing technical support to litigation teams at FBT Gibbons. Facilitating data management, compliance with legal requirements, and collaboration with project managers and technicians.
Lead Business Strategy Analyst at USAA collaborating with business leaders to enhance member service experiences. Utilizing analytics and strategic foresight to improve member satisfaction and value.