Inside Sales Specialist providing support for customer inquiries and documentation in Japan. Engaging with users and vendors to facilitate sample requests and information delivery.
About the role
- Inside Sales Specialist at Metrohm USA developing new leads and enhancing customer experience across the U.S. market with hybrid scheduling.
Responsibilities
- Engage customers via phone, email, and virtual meetings
- Understand customer needs and recommend the right solutions
- Provide product education and demos
- Identify upsell and cross-sell opportunities
- Develop and nurture leads through consultative conversations
- Track customer interactions and opportunities in the CRM
- Support customer satisfaction and onboarding
- Participate in virtual events, webinars, and campaigns
Requirements
- Bachelor’s degree in Chemistry or related field preferred
- 2+ years inside sales and/or industry-related sales experience preferred
- Strong communication skills and customer-focused mindset
- Ability to prospect, build rapport, and manage a large customer base
- CRM experience preferred
- Familiarity with analytical instrumentation a plus
- Previous sales training (Miller Heiman – PSS/SS) preferred
Benefits
- Health insurance
- 401(k) with company match
- Tuition reimbursement
- Paid vacation, sick, personal & holiday time
- Comprehensive Benefits Package
- Company-paid life & disability insurance
- Growth-Oriented Culture & Training Opportunities
- Diversity, Equity & Inclusion
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