Customer Engagement Analyst at fintech improving user activation and loyalty through multichannel campaigns. Collaborating with teams to design data - driven solutions and optimize customer lifecycle.
About the role
- Client Success Manager at Meltwater ensuring customer satisfaction and helping clients maximize solution usage. Collaborating with internal teams for effective product implementation and ongoing support.
Responsibilities
- Product implementation, risk mitigation, and ongoing customer support
- Collaborate with internal teams such as Renewal Managers and Account Managers
- Provide strategic guidance and support to customers to help them maximize use of our solutions
- Tailor solutions to align with customers' objectives
- Reach out to customers prior to contract renewal to resolve issues
- Onboard new customers and gather feedback for continuous improvement
Requirements
- Bachelor's degree or higher
- Minimum 2 years of experience in Customer Success, Account Management, or a related field
- Excellent communication skills in German and English
- Results-oriented and committed to customer satisfaction and success
- Proactive and responsive to customer needs and opportunities
- Team player who collaborates effectively with cross-functional teams
Benefits
- 26 days of paid vacation plus an additional day off on your birthday
- Health insurance with national and worldwide coverage
- 30% contribution to your company pension plan
- Free access to the Calm app for you and your loved ones
- Family leave benefit that increases with your tenure at Meltwater
- Opportunities for professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
CRM Campaign Specialist executing CRM campaigns and automation strategies for Orion Innovation. Working in a hybrid environment with required intermediate to advanced English proficiency.
Senior Customer Success Manager focused on customer success for global Defense & Intelligence customers. Leading customer engagement and partnership opportunities in the Indo - Pacific region.
Senior Customer Success Manager leading government customer engagement for Virtru. Focusing on Indo - Pacific region and driving technology solutions for Defense & Intelligence customers.
Senior Customer Success Manager leading government and partner - facing operations in Indo - Pacific region. Focused on driving success for global Defense & Intelligence customers with technology solutions.
Enterprise Customer Success Manager at Prolific partnering with diverse enterprise customers. Driving adoption, consumption, and expansion of human data offerings across various stakeholders.
Strategic Customer Success Manager at Prolific, partnering with AI model creators for success. Leading adoption and value realization through human data offerings in a hybrid setup.
Enterprise Customer Success Manager collaborating with diverse enterprise customers at Prolific. Driving value realization through human data offerings in a hybrid work environment.
Junior CRM Marketing Specialist at METRO managing direct marketing initiatives and optimizing campaigns for improved customer engagement with data - driven insights.
Customer Success Manager at Civalgo ensuring successful implementation and adoption of solutions in the construction industry. Supporting clients from project inception to full integration.