POS Operations Support Coordinator ensuring smooth processes and performance monitoring for the POS team at Mellon Technologies. Analyzing improvements and coordinating team communications effectively.
Responsibilities
Monitor daily operations and resolve issues promptly
Ensure SLA compliance and track performance metrics
Analyze data and recommend process improvements
Coordinate and communicate across teams
Handle escalations and ensure timely resolution
Support internal communication and team efficiency
Requirements
Bachelor’s degree in Engineering, IT, Business, or related field
2–4 years of experience in operations or service coordination
Strong analytical and organizational skills
Excellent communication skills
Proficiency in Microsoft Office (BI/reporting tools are a plus)
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