Hybrid Manager, International IT Operations

at E.L.F. BEAUTY

• Job title: Manager, International IT Operations
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, Azure, Cloud, Cyber Security, Google Cloud Platform, PMP
• Location requirements: Hybrid, Ahmedabad, India

About the role

• International IT Operations Manager overseeing global IT infrastructure and security services for e.l.f. Beauty. Leading a diverse team across multiple countries to ensure operational efficiency and compliance.

Responsibilities

• Develop and implement IT strategies aligned with business objectives across all international offices.
• Lead and mentor a diverse team of IT professionals located in various countries, ensuring cohesion and effective collaboration.
• Oversee the design, implementation, and maintenance of IT infrastructure, including networks, servers, cloud services, and telecommunications systems.
• Streamline IT support processes and workflows to optimize efficiency and reduce operational costs.
• Ensure compliance with global IT security policies, standards, and regulations. Implement robust cybersecurity measures to protect company data and systems.
• Manage relationships with IT vendors and service providers, negotiating contracts and ensuring service level agreements are met.
• Develop and manage IT budgets for international operations, ensuring cost-effective utilization of resources.
• Identify and mitigate IT risks, including data breaches, system failures, and business continuity planning.
• Provide Tier 3/4 support for infrastructure and security-related incidents and escalations.
• Maintain IT infrastructure and support process documentation and diagrams.

Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Proven experience (5+ years) in managing IT operations in a global or multinational environment.
• Strong leadership skills with the ability to motivate and manage geographically dispersed teams.
• In-depth knowledge of IT infrastructure & support, cybersecurity best practices, and emerging technologies.
• Proven experience with technologies in IaaS, SaaS, cloud (AWS, Azure, GCP) and network infrastructure.
• Excellent communication and interpersonal skills, with the ability to liaise effectively with stakeholders at all levels.
• Certification in ITIL, PMP, or relevant certifications is a plus.

Benefits

• Total compensation philosophy offers competitive pay and benefits
• Bonus eligibility (200% of target over the last four fiscal years)
• Equity
• Hybrid 3 days in office, 2 days at home work environment