Customer Program Management Specialist managing customer accounts to ensure timely deliveries and profitability at Celestica. Requires strong production management skills and excellent customer communication.
About the role
- Ethics and Compliance Program Manager overseeing the global compliance program for Medtronic's Diabetes division. Managing initiatives to align compliance with public company standards and shareholder expectations.
Responsibilities
- Serve as a critical member of the compliance team and support the development and implementation of the global compliance program to effectively mitigate compliance risks associated with the sale of diabetes products to HCP interactions and directly to patients
- Provide strategic oversight and direction for major elements of the global compliance program, such as the policy, training and/or auditing and monitoring programs and support other elements of the compliance program, as needed
- Lead initiatives that enhance global program maturity, ensuring alignment with regulatory requirements, industry best practices, and evolving business models
- Support the hotline and investigation program and conduct certain investigations
- Influence long-term compliance strategy through participation in the risk assessment process and the development of the compliance strategic workplan
- Advise the business on matters involving HCP Interactions and manage HCP interactions compliance-related reviews and processes, including transparency reporting
- Oversee high-impact compliance initiatives and facilitate change management, including milestone tracking, stakeholder engagement, communication planning, stakeholder engagement, training deployment, and executive reporting
- Guide complex compliance reviews, approvals, and risk-based decision-making
- Develop actionable metrics and leverage insights to identify trends, emerging risks, and opportunities to elevate program effectiveness
- Drive operational efficiency by optimizing workflows, identifying bottlenecks, and simplifying processes while effectively managing risk
- Lead projects that modernize compliance operations, including technology enablement, automation, and the adoption of artificial intelligence to streamline monitoring, approvals, and risk management activities
Requirements
- Bachelor's degree and 7 years of relevant experience
- Advanced degree and 5 years of relevant experience
- Juris Doctor (JD) degree
- 7 years of experience in senior compliance roles, ideally within a publicly traded medical device, biotech, or pharmaceutical company
- Deep knowledge of medical device regulatory environments (e.g., AKS, FCA, Transparency laws) and the DOJ and OIG compliance program guidance documents
- Familiarity with Anti-Bribery, anti-corruption, anti-trust and competition laws
- Experience with compliance-related technologies (e.g., third-party screening, transparency and Sunshine Act reporting platforms, HCP interaction platforms, etc.) and other workflow and automation technologies
- Project management skills and familiarity with operational efficiencies or continuous improvement methodologies (e.g. Lean, Six Sigma)
- Experience managing compliance in a multinational environment
- Proven leadership and a track record of building high performing teams
- Excellent interpersonal, communication, and presentation skills
- Demonstrated ability to work with senior leadership and influence organizational culture
- Master’s in Law, MBA or equivalent advanced legal degree
- Certifications such as CCEP, CIPP, or CHC
- Experience in a direct-to-consumer business, CMS billing and reimbursement, and/or have worked for HIPAA covered entity
- Prior experience supporting a company through IPO, acquisition, or other major corporate event
Benefits
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Development Program Manager II at L.A. Care supporting strategic investment initiatives and collaboration with stakeholders. Overseeing program management, research, and funding opportunities.
Program Manager managing Electric Distribution Critical Operating Equipment Program overseeing budget and project management. Collaborating with teams to ensure reliability and efficiency of PG&E's operations.
Manage and administer the largest Electric Distribution Critical Operating Equipment Program with an annual financial budget. Oversee project management, governance, and financial targets in California.
CRM Program Manager managing customer relationship management strategies at Warner Bros. Discovery. Overseeing programs to drive engagement, retention, and revenue growth across channels.
Program Manager leading end - to - end cloud data platform modernization focused on Teradata to Databricks migration. Collaborating with cross - functional teams to drive strategy, governance, and delivery outcomes in Minneapolis.
Director of Program Management overseeing R&D roadmap execution at TigerConnect. Managing complex programs and enhancing Agile practices for cross - functional teams to improve healthcare collaboration.
Sales Enablement Originator optimizing processes and driving strategic sales initiatives at U.S. Bank. Responsible for expanding trade and working capital programs, enhancing client engagement, and increasing revenue.
Sales Execution Originator in Trade & Working Capital Finance executing strategic initiatives and optimizing client engagement for revenue growth.
Program Manager leading teams in software design and program execution at Collins Aerospace. Responsible for developing strategies, managing teams, and interfacing with customers while ensuring quality deliverables.