Client Advocate supporting clients using the Black Diamond Wealth Platform™ solution and building relationships for effective customer satisfaction. Working in a hybrid role to ensure client success.
About the role
- Customer Advocate handling communication between MedRisk's network providers and referring adjusters. Monitoring claims and ensuring efficient workflow while enhancing customer satisfaction.
Responsibilities
- Manage claims and monitor case status by confirming patient attendance with network providers, and addressing any concerns regarding compliance
- Properly update all case related data to MedRisk’s database/platform
- Track and relay authorization to our providers as directed by the clients with confirmations to the adjuster and NCM
- Be knowledgeable regarding the client’s unique needs and respond appropriately
- Build approachable, professional relationships with providers and referring customers.
- Compliance with HIPAA and URAC guidelines
- Employee is expected to work a minimum of 60 tasks daily.
Requirements
- Bachelor’s Degree preferred; impeccable customer service skills with 2-3 years of experience preferred
- Healthcare experience required; minimum of 1 year preferred
- Experience working with a US company (PH specific)
- Ability to work independently and multi task in a fast paced environment
- Detail oriented
- Excellent verbal & written communication skills
- Basic knowledge of Microsoft Word, Excel, Outlook and Zoom
- Computer skills in Windows environment
- Time management and strong organizational skills
- Adaptability
- Ability to receive constructive feedback
- Strong work ethic
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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