Senior Customer Advocate handling customer inquiries and ensuring service excellence. Collaborating with teams and providing information about products and services.
About the role
- As a Senior Customer Advocate, you will help clients resolve issues for Boldr products. Cultivating meaningful connections and service excellence in customer interactions.
Responsibilities
- You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
- Customer consultation calls, tech troubleshooting, escalations and investigation
- Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
- Ensure proper and timely escalation of issues to meet internal and external expectations.
- Identify opportunities and recommendations for continuous process improvement.
- You are expected to deliver service excellence and maximize customer satisfaction.
- Work with the external team to stay updated on product and service knowledge.
Requirements
- Curious and authentic, just like us! #beboldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Passionate about client satisfaction
- At least a bachelor’s degree in any field you’re passionate about!
- 2-3 years of customer service experience (may it be email, phone, or chat support).
- Previous experience supporting SaaS products.
- Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
- Excellent reading comprehension, and verbal, and written communication skills.
- Strong and effective phone contact handling skills.
- An ability to understand and communicate complex ideas to customers, both verbally and in written form.
- Knowledge and experience with Intercom CRM is a plus.
- Aptitude to quickly learn and navigate new technology, systems, and applications.
- The ability to accept feedback gracefully and with an open mind.
- Intermediate understanding of common Customer Experience best practices.
- Customer orientation and ability to adapt/respond to different types of characters.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Advocate for Boldr responsible for assisting clients with inquiries and providing service excellence. Collaboration with teams to resolve issues and enhance customer satisfaction is key.
Customer Advocate handling communication between network providers and adjusters to track patient progress. Responsible for managing claims and ensuring customer satisfaction through effective relationship building.
Senior Customer Advocate at Oshkosh Defense focusing on customer satisfaction and resolving issues related to parts management. Collaborating with various internal teams and leading improvement projects.
Customer Advocate responsible for customer satisfaction and managing hospital relationships. Working closely with sales executives to ensure contractual agreements and operational processes are met.
Customer Advocate in MedRisk/SPNet supporting providers and adjusters in patient treatment tracking. Ensuring communication and workflow efficiency during claims management.
Customer Advocate I providing clear and timely solutions for client issues and inquiries. Responsible for managing ticket volume and educating clients on Sprout's HR and Payroll products.
Customer Advocate resolving client inquiries and complaints while ensuring service excellence. Collaborating with internal teams to provide timely and professional support at Boldr.
Customer Advocate engaging with clients to resolve inquiries and provide excellent support. Ensuring timely and professional customer service in alignment with Boldr's values.
Customer Advocate assisting members and physicians with inquiries in a call center. Requires 1 year healthcare customer service experience and ability to handle calls effectively.