Client Advocate supporting clients using the Black Diamond Wealth Platform™ solution and building relationships for effective customer satisfaction. Working in a hybrid role to ensure client success.
About the role
- Customer Advocate responsible for addressing inquiries and resolving complaints for Boldr's clients. Collaborating with teams to ensure excellent service in a timely manner.
Responsibilities
- Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
- Quick, warm, and on-brand customer communication across emails, instagram comments, instagram DM’s, and ads via the customer service platform Gorgias and Statusbrew.
- Communicating with the customer experience team and fulfillment team daily.
- Determining the quickest, most time effective way to answer a customer’s questions and/or find the correct solution to their issue.
- Prioritizing customer emails based on needs and then escalating accordingly.
- Willing to work weekends and choose two other days during the week to take off.
- Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
- Ensure proper and timely escalation of issues to meet internal and external expectations
- Identify opportunities and recommendations for continuous process improvement
- Deliver service excellence and maximize customer service and satisfaction
- Work with the external team to stay updated on product and service knowledge
Requirements
- 6 months to 1 year of customer service experience (may it be email, phone, or chat support)
- Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
- Excellent reading comprehension, verbal, and written communication skills
- A calm and controlled presence.You are able to stay positive in the face of roadblocks, and quickly jump into problem solving mode.
- An organized and detail oriented executer .You are able to keep organized and make sure the tasks at hand are executed with full attention to detail.
Benefits
- Private Health Insurance
- Paid Time Off
- Training & Development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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