Client Advocate at Bank of America handling escalated client requests and providing exceptional care. Investigating issues, managing case reviews, and advocating for clients within established guidelines.
About the role
- Customer Advocate responsible for addressing inquiries and resolving complaints for Boldr's clients. Collaborating with teams to ensure excellent service in a timely manner.
Responsibilities
- Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
- Quick, warm, and on-brand customer communication across emails, instagram comments, instagram DM’s, and ads via the customer service platform Gorgias and Statusbrew.
- Communicating with the customer experience team and fulfillment team daily.
- Determining the quickest, most time effective way to answer a customer’s questions and/or find the correct solution to their issue.
- Prioritizing customer emails based on needs and then escalating accordingly.
- Willing to work weekends and choose two other days during the week to take off.
- Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
- Ensure proper and timely escalation of issues to meet internal and external expectations
- Identify opportunities and recommendations for continuous process improvement
- Deliver service excellence and maximize customer service and satisfaction
- Work with the external team to stay updated on product and service knowledge
Requirements
- 6 months to 1 year of customer service experience (may it be email, phone, or chat support)
- Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
- Excellent reading comprehension, verbal, and written communication skills
- A calm and controlled presence.You are able to stay positive in the face of roadblocks, and quickly jump into problem solving mode.
- An organized and detail oriented executer .You are able to keep organized and make sure the tasks at hand are executed with full attention to detail.
Benefits
- Private Health Insurance
- Paid Time Off
- Training & Development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Senior Customer Advocate handling customer inquiries and ensuring service excellence. Collaborating with teams and providing information about products and services.
Customer Advocate for Boldr responsible for assisting clients with inquiries and providing service excellence. Collaboration with teams to resolve issues and enhance customer satisfaction is key.
Customer Advocate handling communication between network providers and adjusters to track patient progress. Responsible for managing claims and ensuring customer satisfaction through effective relationship building.
Senior Customer Advocate at Oshkosh Defense focusing on customer satisfaction and resolving issues related to parts management. Collaborating with various internal teams and leading improvement projects.
Customer Advocate responsible for customer satisfaction and managing hospital relationships. Working closely with sales executives to ensure contractual agreements and operational processes are met.
Customer Advocate in MedRisk/SPNet supporting providers and adjusters in patient treatment tracking. Ensuring communication and workflow efficiency during claims management.
Customer Advocate I providing clear and timely solutions for client issues and inquiries. Responsible for managing ticket volume and educating clients on Sprout's HR and Payroll products.
Customer Advocate resolving client inquiries and complaints while ensuring service excellence. Collaborating with internal teams to provide timely and professional support at Boldr.
Customer Advocate engaging with clients to resolve inquiries and provide excellent support. Ensuring timely and professional customer service in alignment with Boldr's values.