Analista Pleno de Controladoria at Votorantim Cimentos managing financial analysis, budgeting, and cost control. Seeking to improve financial performance through strategic support in a collaborative environment.
About the role
- Customer Relationship Analyst managing clients' insurance benefits in Brazil. Engaging with clients for inquiries and service needs on health and dental insurance products.
Responsibilities
- Provide service to a portfolio of medium-complexity clients through in-person, phone and/or digital channels, ensuring each client is assisted according to their needs in an agile and accurate manner.
- Deliver customer service with attentive treatment based on dialogue and understanding the client’s needs, providing clarifications and/or the necessary information regarding the coverage process for insurable and non-insurable benefits.
- Support clients with reimbursement requests and/or pre-approval for reimbursement through in-person, phone and/or digital channels, ensuring effective reimbursement of expenses incurred for care received outside the contracted provider network.
- Perform the necessary procedures to conduct market studies by gathering the data and/or information required to complete quotation forms, in order to identify the best terms and options for the client within the renewal timeframe.
- Prepare reports and/or presentations with loss ratio and claims indicators through organization of data, information and quantitative and qualitative analyses, in order to provide the client with the policy results.
- Identify improvement opportunities through mappings performed during process execution and application of procedures and workflows, suggesting actions that enable continuous improvement in customer service.
- Perform other related professional activities inherent to the role as needed and/or requested by the area, through training, professional development and guidance from the immediate supervisor, to ensure continuous professional growth.
Requirements
- Bachelor’s degree in Business Administration, Human Resources Management or related fields
- Intermediate knowledge of Excel
- Experience in the insurance sector with health and dental products and knowledge of current ANS (National Supplementary Health Agency) regulations
- Customer focus, professionalism, collaboration, innovation, organizational skills, resilience, logical reasoning and assertive communication
Benefits
- SulAmérica Health and Dental Plan
- Life Insurance
- Meal and/or Food Allowance
- Transportation Allowance
- Profit Sharing (PLR)
- Gympass
- Wellhub
- Day off
- Apoio Pass support for you and your dependents
- Discounts on personal insurance purchases such as auto, life, home, travel and others
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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