Quality Analyst ensuring customer service quality standards and regulatory compliance by auditing performances. Focused on data analysis and providing recommendations for continuous improvement in customer support processes.
About the role
- Workday Analyst managing Workday configuration and system administration at McCarthy Tétrault. Supporting cross-functional teams and enhancing digital user experiences with effective solutions.
Responsibilities
- Acting as a Workday SME and support the delivery of Workday projects and improvements across active modules (e.g., HCM, PATT, Talent & Performance, Learning, Advanced & Core Compensation, Integrations, Reporting, including required Security and Tenant Management).
- Understanding system and process implications (conduct downstream system analysis), identifying gaps/opportunities, recommending and building scalable solutions best for McCarthy, including the maintenance of employee lifecycle processes and master data tables (such as organizational and job structures).
- Working cross-functionally with HR, IT, Finance, and other teams to understand business needs, identifying user pain points, and translating these into requirements.
- Supporting testing activities with stakeholders to ensure they sign off on their relevant modules, for example: partnering on the creation of test scenarios, supporting the execution of testing, fixing defects and escalating risks, to eventual delivery.
- Supporting stakeholders and relevant team on change management and training activities such as documentation of process and system changes, drafting/updating communications and training guides (including system documentation and user guides).
- Supporting Workday releases for responsible modules: review release notes, identify value-add functionality, execute testing and eventual enablement in production.
- Ensuring data integrity within Workday and downstream systems through ongoing validation and audit processes and analyses.
- Proactively identifying pain points and opportunities to improve the user experience, maximize automations, and ensure data integrity, compliance and governance.
- Creating, maintaining and generating standard and custom ad-hoc reports and dashboards to stakeholders, to meet business needs.
- Providing day-to-day support to HR, IT, Professional Resources system users as a part of Tier 2 HRIS support to develop user guides, troubleshoot and resolve issues/bugs, data fixes, in order to ultimately provide the best support and experience to our end users.
Requirements
- Bachelor's Degree in Human Resources , Information Technology, or equivalent experience preferred – particularly certifications(s) in any Workday module(s).
- Minimum 3 years of Workday configuration experience in one or more of the following workstreams: HCM, PATT (Payroll, Absence, Time Tracking), Talent & Performance, Learning, Advanced & Core Compensation, Integrations, and Reporting.
- Working knowledge of people processes and best practices, and a passion for aligning technology solutions to business goals and user needs.
- Strong analytical and problem-solving skills, with a proven track record of successfully navigating technical challenges and finding meaningful solutions that enhance our digital people experience.
- Advanced Excel skills working with large data sets utilizing advanced formulas and functionality.
- Excellent research and problem-solving skills and take the initiative for ongoing learning within Workday.
- Demonstrates the qualities of a self-starter and the ability to take initiative to identify process improvements, manage issues, and resolve roadblocks independently.
- Excellent customer service skills and the ability to work well and collaborate in a team environment.
- Excellent time management, project planning, and communication skills, both verbal & written.
Benefits
- Outstanding benefits from day one, including insurance premiums paid by the Firm and wellness and technology reimbursements.
- Competitive compensation, paid overtime and generous time off, including a day off to volunteer and a day off for your birthday.
- A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
- Strong community involvement and a commitment to equity, diversity and inclusion.
- A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.
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