Quality Analyst ensuring customer service quality standards and regulatory compliance by auditing performances. Focused on data analysis and providing recommendations for continuous improvement in customer support processes.
About the role
- Analyst supporting the Métis Credible Assertion process within Alberta's Indigenous Relations ministry. Collaborating on data analysis, report writing, and evidence package development in Indigenous contexts.
Responsibilities
- In this analyst position, you will collaborate, support, and provide data analysis, report writing, and file administration to the assertion files that are led by a Métis Credible Assertion Advisor.
- You will provide supplemental review of material submissions, co-drafting correspondence or other documents, help prepare and provide support for meetings, and co-present to the cross-ministry roundtable.
- Conduct research on historical, legal, and genealogical documents.
- Assist in developing evidence packages (e.g., family trees, document summaries).
- Track and report on meetings, submissions, and file progress.
- Draft internal and external communications, briefing notes, and monthly reports.
- Maintain public-facing content and ensure consistent messaging.
- Stay informed on relevant case law, judicial reviews, and federal policy changes.
- Analyze impacts on the assertion process and recommend adaptations.
- Maintain secure, FOIP-compliant records in SharePoint.
- Support litigation and FOIP requests with accurate documentation.
- Act as secretariat for roundtable meetings, ensuring proper records and follow-up.
Requirements
- A University degree in a related field (Indigenous Studies, Public Policy, History, Political Science, Geography, Anthropology, etc.) supplemented by a minimum of two (2) years of progressively responsible related experience is required.
- Strong understanding of Indigenous rights, legislation, and constitutional frameworks.
- Experience with legal, historical, or genealogical research.
- Experience working on lengthy projects and managing time effectively.
- Demonstrated knowledge and understanding of Indigenous peoples, governance, culture, history, community dynamics and protocols.
- Demonstrated knowledge and understanding of historical and current legislation related to Indigenous peoples and the impacts of this on First Nations and Métis peoples in Alberta and Canada.
- Established working relationships and/or networks with Indigenous communities and individuals that may include specialized training or lived experience.
- Experience using genealogical software (e.g. Family Tree Maker).
- Experience in records management.
Benefits
- Positive workplace culture and work-life balance
- Leadership and mentorship programs
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