Senior Business Analyst at Maxa AI delivering customer implementations and building methodologies. Partnering with clients to drive insights from data and improve operational processes.
Responsibilities
Deliver Customer Implementations
Ship Maxa's product with an exceptional customer experience that makes clients advocates.
Partner with executive-level clients to understand their strategic objectives and where Maxa can accelerate business insights.
Synthesize and validate rigorous business requirements through high-level stakeholder interviews, business process deep-dives and technical workshops.
Translate multi-layered business needs into high-precision, insight-driven functional specifications.
Define and deliver actionable insights from financial and operational data.
Build the Knowledge Library that makes each delivery faster than the last.
Evangelize the "same but different" philosophy by showing the teams how to leverage patterns instead of reinventing everything.
Capture reusable patterns in our Playbook and turn every delivery into training data for the next.
Use AI boldly to automate workflows that 10x our delivery speed.
Obsess over the metrics that matter: cycle time, first-pass quality, customer CSAT.
Requirements
5-10 years delivering complex data/AI implementations (consulting, product delivery, professional services)
You’re a workshop facilitation expert. You’ve run countless discovery sessions and know how to extract business narratives, not just list requirements
Mastery of accounting principles and operational analysis through financial modelling, performance metrics, cost analysis, and more.
You’re comfortable with SQL and BI platforms (Power BI, Tableau)
Deep fluency with financial & operational systems (ERP, CRM, WMS) and operational processes (O2C, P2P, R2R)
Client relationship mastery: You’re a storyteller, have managed C-suite expectations and navigated tough escalations.
Bilingual (French & English)
Benefits
Competitive base salary
4 weeks vacation year one, 5 weeks thereafter
RRSP contribution after 3 months
On-site chef: three-course lunches for $12
Stock options in a post–Series A high-growth AI company
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