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About the role
- Director of Client Delivery leading client delivery strategies and managing high-performing teams at Maven Clinic. Overseeing client integrations and ensuring excellent client experience while collaborating across functions.
Responsibilities
- Lead and develop a high-performing Client Delivery Manager team, fostering a culture of accountability, collaboration, and continuous improvement across all client delivery functions.
- Define and drive the client delivery strategy, setting standards for operational excellence, scalability, and exceptional client experience from sale through launch.
- Oversee execution of complex client integrations and delivery initiatives, ensuring alignment between client needs, internal capabilities, and technical requirements.
- Collaborate cross-functionally with Product, Engineering, and Operations leaders to prioritize enhancements, optimize workflows, and ensure that delivery processes support evolving business goals and client requirements.
- Implement frameworks for identifying, mitigating, and reporting on client implementation risks, ensuring proactive issue management, transparent communication, and successful outcomes across all engagements.
- Identify and resolve systemic challenges, using data and insights to drive process improvements, mitigate risks, and elevate the team’s efficiency and impact.
- Represent Client Delivery leadership in executive and cross-functional forums, influencing roadmaps, resourcing, and client strategy to ensure successful outcomes at scale. Lead requirements sessions to define data mapping, transformation rules, and client delivery expectations for file-based integrations with clients and external partners.
Requirements
- 10+ years of experience in client delivery, operations, integrations, or program management, including significant leadership experience managing high-performing teams in complex, fast-paced environments.
- Deep understanding of the healthcare ecosystem, ideally including health plans, digital health platforms, and enterprise client operations.
- Proven track record of building and scaling client delivery functions, with the ability to design processes that drive consistency, quality, and measurable client impact.
- Exceptional communication, executive presence, and stakeholder management skills. You inspire confidence across all levels, from individual contributors to C-suite partners.
- Strong analytical and strategic thinking abilities, leveraging data and insights to inform decisions, measure outcomes, and continuously improve team performance.
- A builder’s mindset and comfortable operating in ambiguity, identifying opportunities, and driving change to meet evolving business needs.
- Bachelor’s degree required; advanced degree preferred (MBA, MHA, or related field a plus)
- Health plan experience preferred
- Experience working in a high-growth or startup environment preferred
Benefits
- Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
- Whole-self care through wellness partnerships
- Hybrid work, in office meals, and work together days
- 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
- Annual professional development stipend and access to a personal career coach through Maven for Mavens
- 401K matching for US-based employees, with immediate vesting
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