Hybrid Product Owner

at MassMutual

• Job title: Product Owner
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $134,400 - $176,400 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Springfield, United States

About the role

• Product Owner responsible for creating strategy and roadmaps for Salesforce CRM implementing strategic initiatives. Collaborating with leadership to enhance service delivery for advisors and customers.

Responsibilities

• Create the strategy, determine business goals, formulate scope and develop a roadmap for Salesforce CRM platform and other large-scale initiatives
• Partner with all levels of leadership and cross-enterprise parties on advisor and customer engagement strategy
• Shape long-term vision for advisor service delivery
• Define and prioritize product features that meet customer and advisor needs
• Lead prioritization, scope, and timing of Salesforce deliverables;
• Develop business requirements aligned to strategic outcomes
• Remove obstacles and evaluate risks to guide project direction and timelines
• Ensure operational readiness for transitions with minimal service impact.

Requirements

• Bachelor’s degree or 10+ years equivalent work experience in business consulting or project management in lieu of degree
• 8+ years in a leadership, business consultant, or project management role, having demonstrated strong leadership skill
• Experience in working with various project delivery models (agile, waterfall, hybrid)
• Experience with Salesforce or other enterprise CRM platforms
• Strong data analysis with experience managing complex and multiple data resources
• Able to provide insight and recommendations based on data analysis
• Financial acumen with experience in tracking and reporting benefit realization
• Knowledge of systems, processes and workflows within operations
• Excellent project management skills
• Proficient in Excel and PowerPoint
• Excellent written and verbal communication skills, including the ability to effectively present complex information clearly
• Extremely organized, detail-oriented individual, who is capable of self-managing and multi-tasking in a fast-paced, demanding environment.
• Ability to work independently with minimal direction and potential ambiguous situations
• Demonstrated ability to adapt to changing business priorities and a strong work ethic
• Ability to think strategically/big picture and understand how the pieces fit
• Ability to successfully manage work with current and sometimes competing priorities
• Ability to collaborate across diverse teams and organizations and influence outcomes.

Benefits

• Regular meetings with the Strategic Planning & Operational Support Team
• Focused one-on-one meetings with your manager
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits