Debt Collection Consultant managing client accounts for Creditas. Engaging clients to understand and resolve payment issues while providing excellent service.
About the role
- Collections Representative responsible for communicating with patients and insurance companies to collect outstanding balances and resolve billing disputes. Position available in Boston or Somerville, with full-time remote work options.
Responsibilities
- Monitor and manage the accounts receivable of the hospital by reviewing and following up on outstanding balances.
- Conduct inbound and outbound calls with patients
- Outbound calls for collections, collecting outstanding bill payments
- Use MGB policies for informed decision making
- Communicate with insurance companies, patients, and other relevant parties to resolve billing issues and outstanding claims.
- Contact patients and insurance companies via phone calls, emails, or written correspondence to collect outstanding balances.
- Investigate and resolve billing disputes or discrepancies by gathering necessary documentation, coordinating with the billing department, and communicating with patients or their representatives.
- Verify insurance coverage and eligibility for patients, ensuring accurate billing and claim submission.
- Assist patients in understanding their medical bills, insurance coverage, and payment options.
- Maintain accurate and up-to-date records of collections activities, payment arrangements, and communication with patients and insurance companies.
Requirements
- High School Diploma or Equivalent required
- Associate's Degree Healthcare Management preferred
- Collections Rep and Customer Service Experience 1-2 years preferred
- Call Center Inbound and Outbound experience preferred
- Exceptional phone skills, providing clear, concise, compliant, empathetic verbal commination with customers
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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