Leading experience design initiatives for Travelers' Experience Design team. Collaborating across teams to enhance user experiences through research and design leadership.
About the role
- Senior Manager, User Experience at MAPFRE driving UX strategy and managing design teams. Elevating digital product experiences for better customer journeys across web and mobile.
Responsibilities
- Lead and mentor a multi disciplinary UX team of UI designers.
- Manage competing priorities across multiple workstreams, making informed trade off decisions and ensuring the team stays aligned to strategic objectives.
- Utilize tools such as Jira to oversee workflow, track progress, and maintain visibility across UX initiatives.
- Own the UX strategy and delivery for digital products, ensuring experiences align with business goals and customer needs.
- Partner with Business and Product Engineering to shape requirements, define user journeys, and establish design direction.
- Oversee the creation of wireframes, prototypes, user flows, interaction patterns, and high fidelity designs.
- Champion user research, competitive analysis, customer feedback and usability testing to validate concepts and continuously improve digital experiences.
- Act as a traffic manager for UX work intake, prioritization, and routing—ensuring the right resources are assigned and timelines remain on track.
- Establish and maintain a consistent design system, ensuring visual and interaction standards across platforms and follow the global Mapfre Brand guidelines.
- Advocate for accessibility, inclusive design, and UX best practices across all customer facing products.
- Use analytics and insights (qualitative + quantitative) to inform UX decisions, optimize flows, and drive measurable improvements.
- Collaborate with executive stakeholders to communicate UX strategy, present design work, and influence prioritization.
- Foster a culture of innovation, design excellence, and customer advocacy.
Requirements
- Bachelor’s Degree or Master’s degree in Human Computer Interaction (HCI), Interaction Design, Digital Media, or a related field.
- 8+ years of UX design experience, including at least 2–3 years in a leadership or people management role.
- Strong portfolio demonstrating expertise in web and mobile UX, complex workflows, and enterprise level design.
- Hands on experience with modern design tools such as Figma, Sketch, Adobe XD, InVision, or similar.
- Deep understanding of UX research methods, usability testing, and design thinking practices.
- Strong ability to translate customer insights and business requirements into elegant, simple solutions.
- Excellent communication skills with the ability to influence at all levels of the organization.
Benefits
- Comprehensive Benefits: Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.
- Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities.
- Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.
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