Claims Operations Manager leading a dedicated team at Securian Canada. Focusing on operational excellence and customer experience across various claims portfolios.
About the role
- Supervisor for Group Benefits Operations leading a team to deliver outstanding client service. Manage daily operations and foster a positive work environment for service delivery in a fast-paced setting.
Responsibilities
- Manage the day‑to‑day operations of the Group Benefits Member Operations team
- Act as a point of contact for escalated inquiries from both internal and external clients
- Identify client needs, issues, and perceptions, and develop action plans to ensure a positive client and member experience
- Coordinate operational functions such as planning, processes, and quality controls across multiple global teams
- Seek out new opportunities and participate directly in continuous improvement initiatives
Requirements
- Proven experience supporting service‑level agreements across various intervals (intra‑day, daily, weekly, and monthly)
- In‑depth knowledge of group benefits is considered an asset
- Ability to deliver an exceptional client experience by understanding and meeting their needs
- Strong resourcefulness and comfort in solution‑finding
Benefits
- Health, dental, mental health, vision insurance
- Short- and long-term disability
- Life and AD&D insurance coverage
- Adoption/surrogacy and wellness benefits
- Employee/family assistance plans
- Retirement savings plans (including pension)
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Generous paid time off program including holidays, vacation, personal, and sick days
- Full range of statutory leaves of absence
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