Complaints Analyst investigating and responding to customer complaints for Coinbase. Collaborating with legal teams and optimizing internal processes for a growing crypto platform.
About the role
- Join Manulife as an Analyst in Global Archer Services, focusing on risk and control documentation. Engage in business process documentation and identification of potential risks with a focus on financial services.
Responsibilities
- Lead the documentation of business processes, ensuring clarity and precision in capturing workflows and procedures.
- Develop and maintain comprehensive risk and control documentation, ensuring alignment with internal policies and regulatory standards.
- Conduct thorough control analysis to identify potential risks and recommend mitigation strategies.
- Utilize Visio to create detailed flow charts that visually represent processes and controls, enhancing understanding and communication across teams.
- Provide admin support to end-users, conduct UAT/Prod Testing, manage Archer Access Security
- Monitor and report on data quality within the Archer system.
- Assist in automating data ingestion processes and maintaining data integrity.
- Conduct regular access security reviews to ensure appropriate access controls.
- Document processes, procedures, and project work, ensuring comprehensive records are maintained.
Requirements
- Minimum 3-6 years of experience in operational risk management plus strong knowledge of operational processes, risks and controls.
- High proficiency in MS Office Products and data analytics tools such as Power BI is a PLUS.
- Proficiency in Visio and other documentation tools.
- Strong analytical skills with a focus on risk and control.
- Excellent communication skills to effectively document and convey complex processes.
- Broad knowledge of financial services/insurance business and related products
- In-depth subject matter expertise in OSFI E-21 specifically Business Continuity.
- Well-understood connection with Crisis Management, Incident Management, Disaster Recovery and Third-Party Risk Management.
- Solid written and oral communication skills
- Strong influencing skills with the ability to build effective relationships, both within and across divisions
- Detail-oriented with excellent analytical, critical thinking and problem-solving skills with the ability to think strategically.
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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