Risk Manager enhancing and maintaining Operational Risk Management Framework and Internal Control System at Piraeus Bank. Contributing to regulatory compliance and effective risk identification and assessment across the organization.
About the role
- Manager overseeing risk management and contract oversight within Group Benefits at Manulife. Leading governance and negotiations while enhancing operational controls and client experience.
Responsibilities
- Provides first line of defense oversight in identifying, assessing, and mitigating plan sponsor-related risks and contractual exposures within the Group Benefits business
- Conducts initial risk and compliance reviews to reduce downstream impacts and improve internal engagement efficiency
- Ensures contractual language aligns with Manulife’s standards and risk appetite, in collaboration with Legal, Privacy, and other internal SMEs
- Leads complex negotiations of high-profile Service Agreements (MSAs, OA, DPAs, NDAs) with large/jumbo plan sponsors
- Asserts Manulife’s standard practices and policies while balancing client needs and risk tolerance
- Supports escalations and client interactions with professionalism and clarity
- Leads the Client Customization Review Committee (CCRC), a multi-stakeholder governance forum overseeing client customization requests
- Collaborates with stakeholders across Distribution, Legal, Privacy, Underwriting, Product, Operations, Tax, Disability, and IT Risk to ensure alignment and risk mitigation
- Continuously improves committee processes, including intake, redirection, and stakeholder engagement
- Identifies process gaps and initiates interdepartmental working groups to reduce inefficiencies
- Supports the continual improvement and development of tools such as JIRA/JSM to manage and track work requests
- Champions automation and GenAI adoption to streamline contract and RFP reviews, and negotiation workflows
- Fosters a culture of continuous improvement and knowledge sharing across the team
Requirements
- Bachelor’s degree in Business, Law, Risk Management, or related field
- 5–7 years of experience in risk management, legal/compliance, or group benefits contracting
- Strong understanding of Canadian insurance regulations, privacy standards, and operational risk frameworks
- Proven experience leading complex negotiations with external clients
- Exceptional written and verbal communication skills; ability to simplify complex concepts
- Certified Risk Manager (CRM) designation or progress toward certification preferred
- Proficiency in Microsoft Office and familiarity with tools such as Power BI, JIRA/JSM, and GenAI solutions (e.g., Copilot) preferred
- Strong expertise in risk identification, analysis, and mitigation, including control design and monitoring practices preferred
- Exceptional organizational skills with a proactive, collaborative approach and ability to manage high-visibility deliverables under ambiguity
- Passion for improving client experience and driving operational excellence through innovation and continuous improvement
Benefits
- Health, dental, mental health, and vision insurance
- Short- and long-term disability coverage
- Life and AD&D insurance
- Adoption/surrogacy and wellness benefits
- Employee/family assistance plans
- Retirement savings plans (including pension and global share ownership plan with employer matching)
- Financial education and counseling resources
- Generous paid time off including holidays, vacation, personal, and sick days
- Statutory leaves of absence
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