IT Risk Analyst conducting threat analysis and managing Technology risk at Davy Group. Collaborating with teams to enhance IT security and ensuring compliance with regulatory standards.
About the role
- Manager overseeing risk management and contract oversight within Group Benefits at Manulife. Leading governance and negotiations while enhancing operational controls and client experience.
Responsibilities
- Provides first line of defense oversight in identifying, assessing, and mitigating plan sponsor-related risks and contractual exposures within the Group Benefits business
- Conducts initial risk and compliance reviews to reduce downstream impacts and improve internal engagement efficiency
- Ensures contractual language aligns with Manulife’s standards and risk appetite, in collaboration with Legal, Privacy, and other internal SMEs
- Leads complex negotiations of high-profile Service Agreements (MSAs, OA, DPAs, NDAs) with large/jumbo plan sponsors
- Asserts Manulife’s standard practices and policies while balancing client needs and risk tolerance
- Supports escalations and client interactions with professionalism and clarity
- Leads the Client Customization Review Committee (CCRC), a multi-stakeholder governance forum overseeing client customization requests
- Collaborates with stakeholders across Distribution, Legal, Privacy, Underwriting, Product, Operations, Tax, Disability, and IT Risk to ensure alignment and risk mitigation
- Continuously improves committee processes, including intake, redirection, and stakeholder engagement
- Identifies process gaps and initiates interdepartmental working groups to reduce inefficiencies
- Supports the continual improvement and development of tools such as JIRA/JSM to manage and track work requests
- Champions automation and GenAI adoption to streamline contract and RFP reviews, and negotiation workflows
- Fosters a culture of continuous improvement and knowledge sharing across the team
Requirements
- Bachelor’s degree in Business, Law, Risk Management, or related field
- 5–7 years of experience in risk management, legal/compliance, or group benefits contracting
- Strong understanding of Canadian insurance regulations, privacy standards, and operational risk frameworks
- Proven experience leading complex negotiations with external clients
- Exceptional written and verbal communication skills; ability to simplify complex concepts
- Certified Risk Manager (CRM) designation or progress toward certification preferred
- Proficiency in Microsoft Office and familiarity with tools such as Power BI, JIRA/JSM, and GenAI solutions (e.g., Copilot) preferred
- Strong expertise in risk identification, analysis, and mitigation, including control design and monitoring practices preferred
- Exceptional organizational skills with a proactive, collaborative approach and ability to manage high-visibility deliverables under ambiguity
- Passion for improving client experience and driving operational excellence through innovation and continuous improvement
Benefits
- Health, dental, mental health, and vision insurance
- Short- and long-term disability coverage
- Life and AD&D insurance
- Adoption/surrogacy and wellness benefits
- Employee/family assistance plans
- Retirement savings plans (including pension and global share ownership plan with employer matching)
- Financial education and counseling resources
- Generous paid time off including holidays, vacation, personal, and sick days
- Statutory leaves of absence
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