Working Student in IT Governance & Cyber Defense at LBBW, engaging in IT security operations and tasks related to security inquiries. Contributing to the efficiency of IT-Security processes in a major German bank.
Responsibilities
Monitoring and handling central intake channels (ServiceNow ticketing system and shared mailboxes from the IT security area)
Initial screening and handling of security-related service requests — especially reported suspicious emails and phishing notifications
Reviewing reported emails according to defined rules and runbooks, including providing feedback to the reporters or forwarding to IT security specialists
Handling and routing requests from various IT security areas (e.g., general security inquiries, processes, reporting)
Following up on open tickets and emails, maintaining status information, and tracking response and feedback times
Gradual takeover of recurring tasks with the goal of standardizing or automating them over time
Requirements
Currently enrolled in a degree program in Computer Science, Business Informatics, IT Security, or a related field
Interest in IT security and operational security processes
Careful, structured working style and enjoyment of clear procedures
Good written and spoken German and English
Benefits
Significant responsibility and engaging tasks from day one
Opportunity to contribute ideas and creativity
Build valuable contacts within one of Germany's largest banks
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