Care Manager at TheKey developing and implementing care plans for clients. Engaging with families and various professionals to ensure clients' needs are met.
About the role
- Manager of Competitive Intelligence at Manulife's Global Wealth & Asset Management driving business growth through competitive insights. Leading operations, reporting, and data optimization initiatives across teams.
Responsibilities
- Lead GWAM-wide CI operations and reporting
- Own and maintain the GWAM CI pipeline
- Drive operational excellence by implementing solutions for CI delivery
- Design and execute CI improvement initiatives
- Develop and optimize data, systems, and workflows
- Manage the central GWAM CI repository
- Define and track key CI operational metrics
- Build strong cross-functional partnerships
- Enable cross-pollination of insights across teams
- Continuously evolve intelligence capabilities
Requirements
- University degree in business, finance, operations management, or related field
- Experience in competitive intelligence an asset
- A track record of driving process improvements and achieving efficiency targets
- Knowledge of competitive intelligence best practices, data, and technology and tools (e.g., GenAI, Power BI, etc.)
- Effective communication and interpersonal skills
- Excellent strategic thinking and problem-solving abilities
- Ability to connect the dots and identify relevant patterns and issues
- Comfortable working with ambiguity and driving to an answer
- Result-oriented with ability to multi-task and drive accountability
- Strong communication and presentation skills
- Team player, collaborative, self-starter, well-organized, innovative, and high-level of initiative
- Bilingualism (English and French) is an asset (required if in Québec)
Benefits
- Health, dental, mental health, vision insurance
- Short- and long-term disability coverage
- Life and AD&D insurance
- Adoption/surrogacy benefits
- Wellness benefits and employee/family assistance plans
- Retirement savings plans (including pension and global share ownership plan)
- Financial education and counseling resources
- Generous paid time off program including holidays, vacation, personal, and sick days
- Full range of statutory leaves of absence
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