Tax Manager in Aprio's Tax team, maximizing client opportunities and ensuring team excellence at a top CPA firm.
About the role
- Manager leading Group Benefits Member Administration team at Manulife. Focused on delivering quality service and team leadership in a dynamic environment.
Responsibilities
- Provide leadership, motivation, and support to a team of Member Administrators
- Oversee offshore operations to achieve service, quality, and productivity objectives
- Act as the point of contact for escalated requests from customers
- Identify client needs, issues, and perceptions, developing action plans for positive outcomes
- Coordinate service in partnership with BPS to exceed expectations
- Seek out new opportunities and participate in continuous improvement projects
- Support the financial contribution through effective management of productivity and expenses
Requirements
- Experienced leader with a proven track record
- Post-secondary degree preferred or relevant experience
- Knowledge of Group Benefits is an asset
- Strong Office 365 skills
- Bilingualism (English and French) is a strong asset, proficiency required in Québec
- Successful experience supporting client Service Level Agreements
Benefits
- Health insurance
- Dental insurance
- Mental health support
- Vision insurance
- Short-term disability
- Long-term disability
- Life and AD&D insurance
- Adoption/surrogacy benefits
- Employee/family assistance plans
- Retirement savings plan
- Pension plan
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays
- Vacation days
- Personal days
- Sick leave
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Offsite Phlebotomy Specialist for Guardant Health coordinating patient phlebotomy orders remotely. Collaborating with vendors and internal teams to maintain effective service and documentation.
Client Services Coordinator in Rural Accountancy Team managing client communication and compliance processes. Supporting detailed information flow and maintaining high service standards.
Tax Manager overseeing multiple client engagements in Private Client Services at EisnerAmper. Leading tax planning, compliance, and team development activities in a hybrid working environment.
Inside Customer Services Coordinator at Trusted Restorer enhancing member satisfaction through calls and correspondence. Collaborating with marketing and sales teams to aid member development.
Sr. Client Service Associate managing client onboarding and support for Wealth Enhancement firm. Facilitating client experience and administrative tasks in a hybrid work environment.
Associate in Client Service Management at BNY resolving complex client issues and ensuring service execution by collaborating with clients and internal teams.
Client Service Manager overseeing negotiations and implementation of national projects for retail clients. Ensuring high service levels and managing financial activities within organizational processes.
Tax Senior Manager within EisnerAmper overseeing client engagements in Private Client Services. Leading a high - performing team while engaging closely held businesses and individuals.
Tax Manager overseeing client engagements, reviewing complex returns, and mentoring staff at EisnerAmper in Private Client Services.