Client Service Manager managing relationships and growing accounts for AND Digital, a tech company focused on closing the digital skills gap.
About the role
- Manager leading Group Benefits Member Administration team at Manulife. Focused on delivering quality service and team leadership in a dynamic environment.
Responsibilities
- Provide leadership, motivation, and support to a team of Member Administrators
- Oversee offshore operations to achieve service, quality, and productivity objectives
- Act as the point of contact for escalated requests from customers
- Identify client needs, issues, and perceptions, developing action plans for positive outcomes
- Coordinate service in partnership with BPS to exceed expectations
- Seek out new opportunities and participate in continuous improvement projects
- Support the financial contribution through effective management of productivity and expenses
Requirements
- Experienced leader with a proven track record
- Post-secondary degree preferred or relevant experience
- Knowledge of Group Benefits is an asset
- Strong Office 365 skills
- Bilingualism (English and French) is a strong asset, proficiency required in Québec
- Successful experience supporting client Service Level Agreements
Benefits
- Health insurance
- Dental insurance
- Mental health support
- Vision insurance
- Short-term disability
- Long-term disability
- Life and AD&D insurance
- Adoption/surrogacy benefits
- Employee/family assistance plans
- Retirement savings plan
- Pension plan
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays
- Vacation days
- Personal days
- Sick leave
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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