Hybrid Global Middle Office Analyst

at Manulife

• Job title: Global Middle Office Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Quezon City, Philippines

About the role

• Global Middle Office Analyst providing operational support across trade matching, settlements, and cash management. Work with Front Office, brokers, custodians, and internal teams to resolve trade queries.

Responsibilities

• Perform day to day operational support (Trade Matching, Settlements and Post settlements, Cash management), prioritizing as necessary.
• Communicate, investigate and resolve trade and cash queries and issues raised by Front Office (Portfolio Managers/Traders) Brokers, Custodians, and Internal Investment teams.
• Ability to cover tasks that might arise from coverage issues.
• Actively manage risks including but not limited to Operational, Reputational and Settlement.
• Ensure strong understanding of tasks assigned including investment concepts, best practices, and system requirements.
• Ensure willingness to participate in Cross skilling assignments.
• Timely escalation of issues to SME/TL.
• Proactively mitigate process gaps or potential issues.
• Assist in creating and updating process documents.
• Ability to think critically and act timely on issue resolutions and escalations.
• Manage and maintain good working relationships with Front Office, Onshore and Offshore counterparts.
• Support analysis to identify root cause of production problems and errors (SOE)and develop timely solutions.
• Propose projects and process automations to promote service excellence.

Requirements

• Bachelor’s degree in Business Administration, Accounting, Finance, Economics, or any related business course.
• Minimum 3 years of related work experience within Trade Support, Middle Office, Investment Operations, and/or Fund Accounting.
• Strong knowledge in securities instruments and Investment Operational processes.
• Good analytical and diagnostic skills with knowledge and a strong ability to understand process design.
• Excellent communication skills.
• Demonstrates strong flexibility in the face of ambiguous situations, shifting demands, and challenging work environments.
• Uses diplomacy and tact to resolve difficult situations.
• Escalates more serious issues to the Team Manager.
• Understand the concepts surrounding Trade Support functions and the trade life cycle.
• Middle office functions, trade settlements, and cash management experience are highly preferred.
• Good working knowledge of using Bloomberg and other pricing/data sources.
• Knowledge in CTM, ALERT, APEX, SCD, and Custodian Portals is highly preferred.
• Intermediate to advanced knowledge regarding Data Management, Pricing, Settlements, Reconciliation, Transactions, and Transfer processes.

Benefits

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.