Quality Analyst supporting the implementation of IT management systems at SONDA. Mapping processes and analyzing performance indicators in a hybrid work environment.
About the role
- Global Middle Office Analyst providing operational support across trade matching, settlements, and cash management. Work with Front Office, brokers, custodians, and internal teams to resolve trade queries.
Responsibilities
- Perform day to day operational support (Trade Matching, Settlements and Post settlements, Cash management), prioritizing as necessary.
- Communicate, investigate and resolve trade and cash queries and issues raised by Front Office (Portfolio Managers/Traders) Brokers, Custodians, and Internal Investment teams.
- Ability to cover tasks that might arise from coverage issues.
- Actively manage risks including but not limited to Operational, Reputational and Settlement.
- Ensure strong understanding of tasks assigned including investment concepts, best practices, and system requirements.
- Ensure willingness to participate in Cross skilling assignments.
- Timely escalation of issues to SME/TL.
- Proactively mitigate process gaps or potential issues.
- Assist in creating and updating process documents.
- Ability to think critically and act timely on issue resolutions and escalations.
- Manage and maintain good working relationships with Front Office, Onshore and Offshore counterparts.
- Support analysis to identify root cause of production problems and errors (SOE)and develop timely solutions.
- Propose projects and process automations to promote service excellence.
Requirements
- Bachelor’s degree in Business Administration, Accounting, Finance, Economics, or any related business course.
- Minimum 3 years of related work experience within Trade Support, Middle Office, Investment Operations, and/or Fund Accounting.
- Strong knowledge in securities instruments and Investment Operational processes.
- Good analytical and diagnostic skills with knowledge and a strong ability to understand process design.
- Excellent communication skills.
- Demonstrates strong flexibility in the face of ambiguous situations, shifting demands, and challenging work environments.
- Uses diplomacy and tact to resolve difficult situations.
- Escalates more serious issues to the Team Manager.
- Understand the concepts surrounding Trade Support functions and the trade life cycle.
- Middle office functions, trade settlements, and cash management experience are highly preferred.
- Good working knowledge of using Bloomberg and other pricing/data sources.
- Knowledge in CTM, ALERT, APEX, SCD, and Custodian Portals is highly preferred.
- Intermediate to advanced knowledge regarding Data Management, Pricing, Settlements, Reconciliation, Transactions, and Transfer processes.
Benefits
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.
Job title
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