Customer Care Specialist responsible for resolving customer queries through digital platforms for Compare the Market. Emphasizing a seamless customer experience while maintaining compliance with financial regulations.
About the role
- POS Support Specialist providing remote support for U-Haul applications and troubleshooting peripherals. Responsibilities include tier 1 issue resolution and user support for various devices.
Responsibilities
- Provide Remote support, via phone queues and live chat assistance, to all applications used to facilitate rental transactions and daily functions of U-Haul field and internal personnel.
- Troubleshoot U-Haul owned and maintained peripherals, ie: printers, cash drawers, mobile devices, computer workstations, credit card payment terminals, modems, routers, switches, etc.
- Identify software discrepancies and report to development teams for resolution.
- Research issues and assist in swift incidence and response scenarios.
- Tier 1 issue troubleshooting and resolution with full documentation and escalation as applicable.
- Trace possible network issues that impede the proper function of the software and escalate as appropriate.
- Identify Voice and VoIP issues and resolve or escalate as appropriate.
- Assist with resetting, and troubleshoot User softphone equipment.
- Build and manage field mobile devices using Meraki.
- Work with routers, switches, and modems on a Tier 1 level.
Requirements
- Fundamental working understanding of basic network functions, ie: Ping, tracert, etc.
- Understanding of IP addresses, and configuration of routers, modems, and switches.
- Support, identify, and resolve operating system and browser issues.
- Troubleshoot multiple mobile devices utilizing U-Haul mobile applications.
- System diagnostics and specifications via command prompt.
- Ticket logging proficiency.
- Detailed and complete descriptions of issues and resolution.
- Appropriate professionalism and demeanor, including phone and chat etiquette.
- Ability to type quickly and articulate information clearly.
- Understanding of networked equipment and the ability to remotely install, troubleshoot, and resolve peripheral hardware issues.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Customer Service Representative responsible for processing orders and assisting customers at Mouser Electronics. Providing high - quality service and maintaining positive customer relations.
Customer Support Specialist assisting customers in Greece through various channels. Role can be remote or on - site in Athens with provided training and support.
Customer Service Representative assisting customers with U - Haul products and services in Vestavia Hills, Alabama. Providing equipment management and answering customer inquiries.
Customer Service Representative assisting U - Haul customers inside and outside the center. Utilizing technology for managing rentals and providing exceptional service.
Customer Service Representative assisting customers at U - Haul locations. Utilizing technology for inventory management and ensuring customer satisfaction through services and support.
College Student Support Specialist providing essential support to students with disabilities at Easterseals Massachusetts. Helping students navigate college life and academics while fostering independence and personal growth.
Customer Care role enhancing client satisfaction and relationships for a rapidly scaling FinTech startup based in Lisbon. Collaborating with various teams and managing customer interactions via chat.
Customer Care Advisor helping clients in Spain with HRIS software. Building knowledge and relationships while providing support and guidance.
Customer Experience Specialist managing customer relations and order processes in Riga. Delivering solutions for customer inquiries and collaborating across departments to enhance satisfaction.