Associate Personal Banker assisting customers with banking needs at Wells Fargo. Building relationships through exceptional customer service and proactive outreach in Sparks and Reno, NV.
About the role
- Bilingual Policy Specialist responsible for processing transactions and providing excellent service via various communication channels. Joining a team to enhance service efficiency in a constantly changing environment.
Responsibilities
- process transactions accurately and in a timely manner
- provide excellent service to internal and external clients via email, phone, or mail
- respond to inquiries from internal and external clients after conducting appropriate research and analysis
- determine the best way to resolve issues and process necessary transactions correctly
- collaborate with teams located in various offices
- consistently meet or exceed established productivity, quality, and service standards
- handle multiple tasks simultaneously and prioritize daily based on workload and urgency
- demonstrate flexibility and adaptability in a constantly changing environment
- communicate confidently with internal and external clients, plan sponsors, agents, and brokers
Requirements
- College diploma or equivalent experience
- Bilingual (French & English) is required
Benefits
- health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- paid time off program in Canada includes holidays, vacation, personal, and sick days
- statutory leaves of absence
Job title
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Experience level
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Degree requirement
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