Advanced Practice Provider Bilingual responsible for providing telehealth services for home care patients. Collaborating with health professionals to develop and implement care plans while ensuring patient education.
SI
Hybrid Account Specialist – Automotive, Bilingual French/English
Posted last month
About the role
- Account Specialist managing key client relationships for leading automotive financing solutions company. Focused on product support and partner growth in a collaborative team environment.
Responsibilities
- Act as primary liaison, managing major client programs, products, and product distributions
- Maintain and expand our partner relationships.
- Analyze clients’ business needs and assist change management to our clients.
- Work with various departments throughout the organization to reconcile escalated claims, IT, cancellations, and accounting issues.
- Manage Dealer Support email queues
- Field sales team support
- Create and update program material (user guides, operations manuals, etc.)
- Assist with project testing (testing phone lines, portal test cases)
- Collaborate on new program launches and products expansion.
- Facilitate incentive payments and bonus programs.
- Perform other duties or work needed to support client request.
- Enrollments and Setups
- Perform Monthly & Ad hoc reporting
- Documentation Management
- Perform Market and Competitive Research and Analysis
- Record notes and action items from meetings and proactively follow up on them
Requirements
- Bachelor’s degree in Business or related field preferred but not required.
- Proficient in Microsoft Office; Word; Excel (i.e. VLOOKUP Formulas, Pivot Tables); PowerPoint; Outlook; OneNote.
- Minimum 1-2 years of Customer Service Experience or Partner support, preferably in a business-to-business environment (B2B).
- Automotive Industry experience highly preferred
- Attention to detail and ability to handle complex situations
- Excellent interpersonal skills, able to communicate at a business level.
- Strong work ethic, time management and organizational skills.
- Detail oriented, able to catch and identify discrepancies.
- Proactive problem solver able to provide input and think critically through solutions.
- Self-starter able to work independently with minimal supervision.
- Bilingual (English and French) required
- Reliable Transportation
- Some travel (~5%) may be required upon request within Canada and US.
- Must be authorized to work in Canada
- Must be able to successfully pass a background check
Benefits
- Auxiliary Medical, Prescription, Dental, and Vision Insurance
- Registered Retirement Savings Plan
- Long-Term Disability Insurance
- Life Insurance
- Pet Insurance
- Paid Holidays and Paid Time Off
- Employee Referral Program
- Employee Assistance Program
- Wellness Programs
- Paid Community Service Opportunities
- Tuition Reimbursement Program
- Ongoing Training & Personal Development
- And More!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
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