Technician in test validation and customer support at FDI company, working on access control and intercom products. Conducting tests, analyzing results, and providing technical assistance to clients.
About the role
- Customer Service Representative managing inquiries for a consumer electronics distributor. Engaging with customers via multiple channels while maintaining accurate records and performance metrics.
Responsibilities
- **Duties and Responsibilities:**
- Maintain and update an accurate log of activity in the CRM system, and Google Sheets
- Direct customers to online resources
- Answer customer inquiries via chat, email, Product Review, SMS, social media, and calls
- Meeting your Key Performance Indicators (KPIs)
- Chat Response Time: 30 Seconds
- Email Turnaround Time: 24-48 hours
- Update customer records in the system, including notes about interactions
- Pitch ideas for improving customer care
- Make recommendations to management to improve customer experience
- Consistent desire to learn new skills
- Maintains professional and technical knowledge
- Working within the system
- Perform other duties as assigned
Requirements
- **Must-have Skills / Qualification:**
- At least 1 year of experience as a Customer Service Representative
- Prior experience in customer service or support roles, especially in handling multiple communication channels
- Excellent verbal and written communication skills in English
- Ability to respond to customer inquiries quickly, accurately, and with attention to detail
- Efficient in managing several conversations across different platforms simultaneously
- Comfortable working in a fast-paced, dynamic environment
- **Nice-to-have / Advantageous Skills:**
- High School Diploma or equivalent required; Associate or Bachelor’s Degree
- E-commerce experience
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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