Sales Associate at The Paper Store providing world class service and achieving sales goals in a retail environment. Responsible for customer engagement and store standards in a fun, fast - paced setting.
About the role
- After Sales Manager driving service product sales in the DACH region. Combines customer engagement with strategic sales efforts for Malvern Panalytical.
Responsibilities
- Promote after-sales orders in the DACH region across various channels, including phone, email and online platforms
- Sell new service contracts, digital services, upgrades, software and service packages
- Support contract renewals and sell new contracts at the end of warranty periods
- Manage and coordinate incoming after-sales leads and other inquiries
- Provide information on service products and respond to customer questions
- Build and maintain a pipeline of qualified service leads
- Keep accurate records of customer interactions
- Report on relevant KPIs and deliver forecast figures
- Gather customer feedback to identify opportunities for improvement
- Develop marketing campaigns and sales promotion activities
- Work closely with other teams to align sales strategies
Requirements
- Bachelor’s degree (BA/BS) from a four-year college or university, or equivalent experience and/or training, or a comparable combination of education and experience.
- Experience in companies that sell and service analytical instruments is preferred.
- Proactive, results-oriented approach to achieving sales targets.
- Ability to leverage AI to optimize lead generation and pipeline development.
- Understanding of sales techniques, negotiation skills and closing strategies.
- Familiarity with CRM systems to manage customer data and track sales activities.
- Experience with Salesforce Lightning preferred.
- Excellent written and spoken German and English are essential; additional languages are an advantage.
Benefits
- Comprehensive onboarding
- Ongoing training and development
- Diverse and challenging responsibilities
- Flexible working hours
- Company pension scheme
- Bonus plan
- Job Bike (company bicycle)
- Birthday, Christmas and anniversary bonuses
- Annual individualized health promotion
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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