Retail Sales Worker responsible for stocking and inventorying products and providing customer service at Aramark location. Ensuring cleanliness and assisting with register transactions while maintaining high customer satisfaction.
About the role
- After Sales Manager driving service product sales in the DACH region. Combines customer engagement with strategic sales efforts for Malvern Panalytical.
Responsibilities
- Promote after-sales orders in the DACH region across various channels, including phone, email and online platforms
- Sell new service contracts, digital services, upgrades, software and service packages
- Support contract renewals and sell new contracts at the end of warranty periods
- Manage and coordinate incoming after-sales leads and other inquiries
- Provide information on service products and respond to customer questions
- Build and maintain a pipeline of qualified service leads
- Keep accurate records of customer interactions
- Report on relevant KPIs and deliver forecast figures
- Gather customer feedback to identify opportunities for improvement
- Develop marketing campaigns and sales promotion activities
- Work closely with other teams to align sales strategies
Requirements
- Bachelor’s degree (BA/BS) from a four-year college or university, or equivalent experience and/or training, or a comparable combination of education and experience.
- Experience in companies that sell and service analytical instruments is preferred.
- Proactive, results-oriented approach to achieving sales targets.
- Ability to leverage AI to optimize lead generation and pipeline development.
- Understanding of sales techniques, negotiation skills and closing strategies.
- Familiarity with CRM systems to manage customer data and track sales activities.
- Experience with Salesforce Lightning preferred.
- Excellent written and spoken German and English are essential; additional languages are an advantage.
Benefits
- Comprehensive onboarding
- Ongoing training and development
- Diverse and challenging responsibilities
- Flexible working hours
- Company pension scheme
- Bonus plan
- Job Bike (company bicycle)
- Birthday, Christmas and anniversary bonuses
- Annual individualized health promotion
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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