Junior Telecommunications Analyst assembling and configuring equipment in accordance with company standards. Responsibilities include setting up electrical connections and ensuring the technical integrity of installations.
About the role
- IT Support Analyst responsible for configuring hardware/software and providing end user support. Working with technology systems while collaborating with IT teams at MAG Aerospace.
Responsibilities
- Configures and installs hardware and software for users
- Responds to network and software problems via telephone, in-person and/or online support to end-users
- Completes new hire set-up and in training users on new software and hardware, when needed
- Applies technical expertise to the implementation, monitoring, or maintenance of IT systems
- Resolves hardware or software problems in response to user questions and requests for assistance by diagnosing the source of malfunctions, recommending corrective actions, and/or consulting with appropriate staff or vendor
- Helps maintain the security of the network, including administering e-mail and anti-virus systems and ensuring availability, continuity, and security of data
- Provides updates, status, and completion information to IT manager and/or users, via voice mail, e-mail or in-person communication
- Recommends changes or updates in programming, documentation, and training to address system deficiencies and user needs
Requirements
- 3 - 5 years of relevant work experience in help desk / customer service / end user support
- Experience and familiarity supporting general business technology (User accounts/passwords, Wired/Wireless Networks, Printers/Copiers, Conference Rooms, and Mobile Devices)
- Knowledgeable with all forms of hardware: laptops, servers, desktops, printers, monitors, and peripherals
- Excellent customer service skills, written and oral communication, and time management skills
- Instinctive problem-solving abilities and curiosity to seek out, analyze, and correct or avoid computer systems problems
- Experience working with federal civilian or DOD personnel
- Experience imaging machines using Endpoint / Intune / Azure AD
- Extensive knowledge of Windows 10 / 11 desktop operating system
- Extensive Knowledge of MS 365 Outlook, OneDrive, Teams, SharePoint
- Experience using service desk ticketing systems such as ServiceNow
Benefits
- Health, life, disability, financial, and retirement benefits
- Paid leave
- Professional development
- Tuition assistance
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