Hybrid IT Support Engineer – Level 1, Graduate

at Macquarie Technology Group

• Job title: IT Support Engineer – Level 1, Graduate
• Job type: Full Time
• Experience level: Entry level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cyber Security
• Location requirements: Hybrid, Sydney, Australia

About the role

• Join Macquarie Technology Group as an IT Support Engineer - Level 1. Deliver exceptional IT support in a hybrid work environment for approximately 600 internal users.

Responsibilities

• Join our dynamic IT Infrastructure and Service Desk Team as an IT Support Engineer - Level 1.
• Deliver exceptional support to our internal users of approximately 600 staff while assisting with a wide range of corporate systems.
• Work in a hybrid environment - 4 days in our Sydney CBD office and 1 day working from home.
• Take ownership of support requests and provide timely updates to ensure a seamless user experience.
• Embark on a two-year program designed to guide you through various career pathways in cybersecurity, networking, or infrastructure.

Requirements

• You have graduated from a Bachelor of Engineering/IT/Computer Science or any other Technology related degree
• You love problem-solving and are always up for a challenge
• Experience in PC Hardware configuration utilizing imaging software.
• Experience supporting LAN’s, PC operating systems and desktop software.
• Experience supporting Microsoft Office Suite, Microsoft Exchange and/or Windows 7/8.
• High desire to grow and learn - willing to study and complete IT certifications
• Tech-driven and passionate about providing the best customer experience.
• High sense of urgency when supporting and providing solutions to customers.
• Exceptional communication skills.
• Ability to work on an On - Call rotating roster.
• You have indefinite full working rights in Australia.

Benefits

• We’re proud to be **Great Place to Work-Certified™️2025 for 2 years running.**
• We have been named a **Global Winner of the 2024 Gallup Exceptional Workplace Award.**
• We have the **highest Net Promoter Score on the ASX,** the World's best customer experience & crowned in 2020 at the World Communications Awards.
• **You’ll make an impact**: Enjoy being part of a driven team with a collaborative culture that values decision-makers and action.
• **We Invest in you**: Accelerate your career through our learning and development opportunities - think Gallup strengths-based training, defined career pathways and fantastic internal mobility opportunities across the group.