Claims Coordinator responsible for managing customer - related claims at Mohawk Industries. Collaborating with teams to ensure a smooth claims process while providing excellent customer service.
About the role
- Payments and Claims Specialist for HomeMade, facilitating payment processes and supporting customer service teams. Collaborating on data processing and maintaining customer accounts accurately.
Responsibilities
- Set up service providers (suppliers) and customers for payments.
- Monitor the service provider email inbox and ensure the accurate and efficient processing of invoices within defined service levels.
- Perform regular processing of customer Home Care Package administration in internal and external systems.
- Review and approve high volumes of invoices and customer reimbursements in line with processes and procedures.
- Respond accurately within defined services level to enquiries from service providers and customers related to payments, billing and statements in a timely manner.
- Management of customer and service provider account documentation, including updating customer profiles with summaries of any enquiries and discussions
- Perform data integrity checks between external systems and internal systems to ensure customer records are accurate and up to date.
- Timely completion of tasks to ensure customers are on boarded and exited from HomeMade in line with processes and procedures.
- Collaborate with customer facing teams to address customers and service provider concerns, escalate complex issues as needed, and ensure prompt resolution.
- Perform regular electronic upload of customer documentation to various systems
- Provide flexible operations support as required, including responding to customer emails and calls.
- Adhere to all HomeMade processes and procedures.
Requirements
- Experience in accounts administration or finance operations, with high-volume processing and strong attention to detail.
- Solid understanding of payments, invoicing, reconciliations, and data accuracy.
- Confidence working across multiple systems (CRM, accounting, or ERP platforms).
- Strong problem-solving and analytical skills to identify and resolve discrepancies.
- Clear, professional written and verbal communication with customers and service providers.
- Strong organisation, time management, and ability to meet service levels.
- A collaborative approach and commitment to continuous improvement.
- Experience in aged care, home care, or community services (desirable).
Benefits
- Power your career ⚡️
- Access parental leave 👶
- Work with flexibility 🏠
- Flexi Leave Days 🌴
- Take a floating public holiday 🫶🏾
- Be rewarded 🏆
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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