Claims Adjuster handling commercial claims for an innovative insurance startup utilizing real - time data. Collaborating with a global team and driving successful claims outcomes in a high - growth environment.
About the role
- Claims Adjuster managing and processing claims related to windshield repair and replacement. Interacting with customers and coordinating with repair facilities for efficient claims handling.
Responsibilities
- Manage and process claims related to windshield repair and replacement.
- Interact with customers, and repair facilities to ensure a seamless and efficient claims process.
- Process and review windshield repair/replacement claims in a timely and accurate manner.
- Assist customers in understanding their coverage and claims process.
- Coordinate with repair facilities to schedule and track repair appointments.
- Ensure proper documentation and record-keeping for all claims.
- Handle customer inquiries, provide status updates and resolving any concerns or issues.
- Work closely with repair facilities to ensure the quality and timely completion of repairs.
- Monitor claim progress to ensure customer satisfaction and compliance with company policies.
- Resolve disputes or issues related to claims, ensuring a positive experience for all parties involved.
- Locating new repair facilities.
- All other duties as assigned.
Requirements
- High School Diploma or GED
- Bi-lingual, preferred
- Previous experience in claims processing or customer service, preferred
- Knowledge of automotive repair processes and insurance policies is an advantage.
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