About the role

  • Forecast Planner for QVC creating and publishing forecasts for call centers and fulfillment operations. Responsible for data analysis and building statistical models to improve forecast accuracy.

Responsibilities

  • Tactical Planning – create, interpret, identify trends, adjust and publish multiple forecasts for Customer Service and Distribution teams, based on variables and trends.
  • Analysis & Modeling – develop statistical models for forecasting several business volumes, review models and forecasting techniques for business needs and improved accuracy.
  • Client Interaction – involves participating in regular one-on-one discussions with a manager. Additionally, it includes seeking feedback from end-users of forecasts. Furthermore, it requires soliciting input from other areas of business that may influence operational volumes, such as Sales and Product Planning, Buyers, Supply Chain Operations, and Site Operations. Finally, it involves facilitating and attending forecast meetings.
  • Database Management – create accurate records of all volumes and variables involved in published forecasts to ensure current data is available for analysis by all members of the department.

Requirements

  • Bachelor's degree required in Operations Management, Business Administration, or quantitative field (Math, Finance, Engineering, Statistics, or Economics)
  • 2+ years' experience in operations analysis
  • Strong skills in the following analytics tools: Excel, SQL, Tableau, Python
  • Knowledge of data modeling or simulation
  • Advance analytical, interpretive, technical, and problem-solving skills.
  • Experience with Customer Service & Distribution principles, practices and systems.
  • Direct experience with Fulfillment Centers or Call Centers preferred.

Benefits

  • competitive compensation
  • paid time off
  • an employee assistance program
  • parental leave
  • paid volunteer hours
  • amazing company discounts
  • health care benefits starting on day 1
  • 401(k)
  • tuition reimbursement benefits

Job title

Operations Data Analyst

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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