Senior Customer Marketing Specialist at Lytx driving customer growth and retention through omnichannel campaigns. Collaborating with teams to deepen customer relationships and optimize marketing efforts.
Responsibilities
Develop a deep understanding of customer goals, industry dynamics, and business objectives to identify marketing opportunities aligned with Lytx’s strategy.
Design and execute customer marketing plans that support the customer lifecycle, including expansion, upsell, cross-sell, product adoption, and retention.
Create impactful, multi-format content that informs and engages customers.
Partner cross-functionally with sales, customer success, product, and marketing subject matter experts to develop impactful campaigns.
Deliver personalized, multi-channel campaigns using email, digital, direct mail, enablement tools, and other tactics to drive customer engagement and growth.
Monitor campaign performance, analyze results, and optimize efforts to improve ROI and meet key business goals.
Contribute to a culture of continuous improvement through experimentation, feedback, and iteration.
Perform other related duties as assigned.
Requirements
5+ years of B2B marketing experience; SaaS experience strongly preferred.
Minimum of 2 years in customer marketing or lifecycle marketing roles.
Proven success in building and executing marketing strategies that drive cross-functional alignment and measurable outcomes.
Hands-on experience designing programs to support customer retention, product adoption, and account expansion.
Strong analytical skills with a data-driven approach to optimizing campaign performance.
Exceptional organizational and project management abilities with keen attention to detail.
Excellent collaboration and communication skills across teams and stakeholders.
Proficiency with marketing technologies such as 6sense, Marketo, and Salesforce.
Solid understanding of ABM practices and customer growth strategies, with a passion for staying ahead of marketing trends.
Benefits
Medical, dental and vision insurance
Health Savings Account
Flexible Spending Accounts
Telehealth
401(k) and 401(k) match
Life and AD&D insurance
Short-Term and Long-Term Disability
FTO or PTO
Employee Well-Being program
11 paid holidays plus 1 inclusive holiday per year
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