Account Manager responsible for guiding top - performing sellers in Customer Care. Optimizing performance, enhancing customer satisfaction, and managing onboarding processes in a hybrid work environment.
About the role
- Relationship Manager guiding new clinicians and practice teams at Lyrebird Health. Focused on onboarding, product adoption, and building trusted relationships with clinicians.
Responsibilities
- Guide new clinicians through Lyrebird, offering clear, confident demos tailored to their workflow.
- Your goal is simple: turn interested clinicians into confident, long-term users by removing friction, showcasing value early, and ensuring their first 30–60 days are exceptional.
- Expand beyond and across existing practices - cross and up-selling.
- Making sure new clinicians reach their first moments of success quickly.
- Build warm, trusted relationships with doctors and practice staff.
- Support new clinics to get set up quickly, removing friction and answering questions with clarity.
- Explain product features and workflows in a way that feels simple, practical and relevant.
- Monitor early usage signals and step in when support, education or guidance is needed.
- Collect feedback from clinicians and share insights with Product, Support and Operations.
- Ensure a premium experience for every new practice engaging with Lyrebird.
Requirements
- You care deeply about people and genuinely enjoy helping others.
- Supporting clinicians, solving problems and making someone’s day easier genuinely energises you, and you instinctively go the extra mile.A natural people’s person - people often reference your natural gravitas.
- Experience in customer-facing roles such as onboarding, support, client services, solutions, or customer success.
- Comfortable speaking with doctors and clinical staff - warm, respectful and concise.
- Strong communicator: clear on calls, confident in demos, patient in explanations.
- Able to manage high-volume inbound interest without losing quality, charm or calm.
- Naturally curious and able to become a product expert quickly.
- Enjoy tinkering, and solving problems, guiding people, and helping others get value from a tool.
- Positive, reliable and comfortable working in a fast-growing, evolving environment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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