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About the role
- Director IT Application Support at LyondellBasell overseeing application ecosystems and strategic leadership across multiple functions including supply chain and manufacturing.
Responsibilities
- Own the end-to-end application ecosystem, ensuring stability, usability, and continuous improvement aligned to business priorities.
- Shape and govern the application roadmap covering SAP and non-SAP systems, data platforms, integrations, and analytics.
- Provide strategic leadership to Project Managers, Data & Integration, and Functional Analysts to align IT solutions with manufacturing, supply chain, finance, commercial, and corporate strategic objectives.
- Drive a culture of standardization, simplification, and value creation.
- Lead application rationalization initiatives to reduce redundancy, streamline the portfolio, and retire low-value solutions.
- Drive multi-year cost optimization plans, including license management, service model improvements, and vendor consolidation.
- Ensure MSP delivery is efficient and cost-effective while maintaining required service levels.
- Oversee SAP AMS and all non-SAP application support teams (internal + MSPs).
- Ensure high service reliability through incident, change, and problem management in coordination with the IT Service Delivery organization.
- Establish and monitor KPIs, SLAs, and performance dashboards for all application services.
- Coordinate L2/L3 escalation paths across internal teams, MSPs, and software vendors.
- Oversee the successful execution of application-related projects, ensuring scope discipline, budget adherence, and quality delivery.
- Provide transparent communication of portfolio health to CIO and business leaders.
- Ensure strong master data governance and reliable and scalable data integration platforms.
- Drive initiatives that improve data quality, consistency, and availability across applications and plants.
Requirements
- Bachelor’s or Master’s degree in Information Technology, Computer Science, Engineering, Business, or related discipline
- 10+ years of experience in application management, SAP leadership, IT delivery, or business systems roles
- 7+ years of leadership experience in a hybrid IT or MSP-heavy environment
- Experience in chemical, pharmaceutical, or manufacturing industries strongly preferred
- Demonstrated success managing application portfolios across SAP and non-SAP environments
- Strong understanding of SAP ECC/S4HANA functional domains
- Experience with MES, LIMS, CRM, HRIS, HSE, and other operational applications
- Knowledge of data architecture, integration, and analytics platforms
- Familiarity with ITSM frameworks (ITIL), project management methodologies, and application lifecycle management
- Proven track record of achieving significant cost reduction, portfolio simplification, and process optimization
- Executive communication and stakeholder management
- Strong analytical and strategic thinking abilities
- Change management and influencing skills
- Ability to drive alignment across decentralized plant and corporate environments.
Benefits
- Competitive salary package
- Global Remote Work Policy allows up to two days a week from home
- Personal and professional growth opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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