Site Reliability/Operations Engineering Lead responsible for platform reliability, performance, and operational excellence at Pfizer using cloud technologies. Collaborating with teams to solve complex infrastructure challenges.
About the role
- You’re looking for someone who thrives where operations meets technology.
- Your job is to make sure those systems don’t just work, they work brilliantly, consistently, and in a way that supports how our teams operate day-to-day.
- You’ll become the go-to person who understands how tools like Tractian, SafetyCulture, our OEE platform, NetSuite (WMS), and Omni for data visualisation fit together in the real world.
- You’ll help teams adopt them consistently across all sites, make data easier to understand, and ensure insights actually shape decisions.
- When issues crop up, you’ll get to the root of the problem and drive long-lasting fixes rather than quick patches.
- This role is highly collaborative. You’ll work closely with everyone from operators on the floor to site leaders and cross-functional stakeholders.
- You’ll spot trends in system and operational data, highlight performance gaps, and turn numbers into clarity.
- You’ll also help build dashboards and reporting tools that make operational performance visible and actionable.
- Documentation and structure matter here too. You’ll maintain SOPs, ensure systems align with regulatory and internal standards, and support audits where needed.
- Above all, you’ll make sure our digital tools are practical, user-friendly, and genuinely improve how we work.
- If you enjoy solving problems, improving processes, and enabling people to do their best work through better systems, this is a chance to have real impact.
Requirements
- You’ll likely come from a background in Engineering, Information Systems, Computer Science, Supply Chain, or something similar, but what matters most is that you understand how digital tools support real operational work.
- You’ve spent a few years in a manufacturing or supply chain environment (FMCG would be ideal) and you know what good systems look like when they’re actually used on the floor, not just in a slide deck.
- You’ll be comfortable working with platforms like NetSuite or other ERP/MRP/WMS/MES systems, and you’ll have been involved in either implementing, improving, or integrating systems in the past.
- Data doesn’t intimidate you, you know how to spot trends, diagnose problems, and turn numbers into insights that help teams make better decisions.
- You’re also someone who gets people. You know how to work with operators, managers, and leaders to make sure everyone’s aligned, understood, and supported. You can influence without pushing, teach without patronising, and build trust quickly.
- If you enjoy improving how things work, collaborating across teams, and making sure systems actually deliver value, you’ll be a great fit.
Benefits
- Work in a fast-growing start-up, experiencing what goes on behind the scenes to sustain hyper-growth for a start-up with a physical product!
- Growth and Development – Lyka is growing extremely quickly, which means you will have the opportunity to experience different challenges every day and progressively acquire more responsibilities as our facility and team expand. We provide an annual L&D budget for you to continue your personal development.
- Work for a sustainability-focused company – we care about the health of our dogs and our planet. We’re proud to be Australia’s only carbon-negative and plastic-negative pet wellness company and we’re always looking at ways for us to improve sustainability practices.
- Be part of a diverse top-talent team, coming from widely different backgrounds and geographies.
- Up to 18 weeks of paid parental leave top-up
- Wellbeing assistance and tools to take care of your mental and physical wellbeing so you can do your best work
- Pupper parent support to care for your furry friends – flexible arrangements for new pets, pet-friendly offices, discounts, and financial allowance for dog training and care to help them live their best life!
Job title
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