Senior Manager leading Training & Development, Quality Control, Compliance & Intake at Latham & Watkins. Overseeing a unified service experience and ensuring high-quality operations.
Responsibilities
Leading three critical OGC functions—Training & Development, Quality Control (Conflicts), and Compliance & Intake
Guiding managers and supervisors across these teams to deliver consistently high-quality operations and a unified service experience
Providing strategic leadership and oversight for the teams
Ensuring effective prioritization, workload management, and business continuity
Building a cohesive leadership cohort across the three functions while setting clear goals, coaching managers and supervisors, and conducting performance evaluations
Championing cross-training and cross-collaboration initiatives
Collaborating with OGC leaders and subject matter experts to set direction for training programs, frameworks, and documentation
Establishing key performance indicators, dashboards, and review cadences for workflow timeliness and data
Providing governance and escalation support for Compliance & Intake operations
Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains
Requirements
Significant experience managing high-performing teams in a professional services environment, including experience as a manager-of-managers
Demonstrated success in coaching leaders, conducting performance reviews, and building cross-functional collaboration
Strong leadership competencies, including goal setting, delegation, feedback, change management, and decision-making under time pressure
Proven project and program management skills with the ability to establish timelines, manage deadlines across multiple concurrent workstreams, and deliver measurable outcomes
A bachelor's degree
A minimum of eight (8) years of law-related work experience in a law firm or other professional services firm
A minimum of ten (10) years of cumulative experience
Supervisory experience and prior experience in conflicts, compliance, or new business intake within a law firm
Benefits
Healthcare, life and disability insurance
A generous 401k plan
At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
Professional development programs
Employee discounts
Affinity groups, networks, and coalitions for lawyers and staff
Job title
Senior Manager – Training & Development, Quality Control, Compliance, Intake
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